SC Performance Analyst CGEMJP00303630

Experis UK; West Midlands Combined Authority; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Performance Analyst to support application aspects of live services within the One Login programme. Responsibilities include managing incidents, providing technical advice, and maintaining support systems. Candidates should demonstrate strong analytical and interpersonal skills with a proactive attitude. The role is hybrid, requiring two days on-site each week in Telford, and offers a competitive daily rate.

Qualifications

• Client-facing with excellent communication and negotiation skills.
• Must be proactive and possess a positive 'can do' attitude.
• Knowledge of Live Service Systems and applications is essential.

Responsibilities

• Support application aspects of multiple live services.
• Manage and investigate live incidents providing resolutions.
• Create and maintain support documentation.

Skills

Analytical skills

Decision-making

Interpersonal skills

Negotiation skills

Tools

PVCS

EARS

Windows

Clarity

XML

Maestro Scheduler

Job description

Performance Analyst

Location: Telford/Hybrid - 2 days on site per week

Duration: 6 months

Rate: £400-440 per day - umbrella only

Working with the One Login programme on shaping delivery for the team, ensuring analytics & dashboard information is correct, working with GDS on the information they need to see for One Login, providing information to feed into Beta phases, supporting live issues, and collaborating with Design & Build teams on the information the team needs to provide as part of sprint deliverables/output.

Responsibilities:

• Support the application aspects of multiple live services.
• Manage live incidents.
• Investigate incidents and provide resolutions.
• Interface with Solutions Delivery (project handover, Clone testing, etc.).
• Handle escalated live incidents via support teams.
• Coordinate with New Projects to understand Live Support Requirements.
• Provide Out of Hours (On Call) support on a rota basis.
• Collect ad hoc statistics.
• Perform housekeeping on Live Services and Databases.
• Create & maintain support documentation (LSMs, etc.).
• Attend live support and customer meetings.
• Suggest enhancements through Change Proposals / CIPs and Trouble Tickets.
• Provide technical advice/support to other areas, including customers.
• Demonstrate analytical skills, decision-making, and forward thinking.
• Maintain working knowledge of Live Service Systems and applications.
• Experience with PVCS, EARS, Windows, Clarity, XML, and Maestro Scheduler.
• Client-facing with good negotiation skills, well-organized, proactive, and possessing excellent interpersonal skills at all levels with a positive 'can do' attitude.

All profiles will be reviewed against the required skills and experience. Due to the high volume of applications, only successful applicants will be contacted. Thank you for your interest and application!