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SC Cleared Support Analyst

Lucid Support Services Ltd

London

On-site

GBP 35,000 - 40,000

Full time

2 days ago

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Job summary

A leading company in IT support services is seeking a Level 2 Service Desk Analyst for a short-term contract based in London. The Analyst will provide expert technical support while managing incidents and troubleshooting a variety of IT issues. Applicants must possess valid SC Clearance and a strong customer-oriented approach, with experience across multiple IT systems and platforms. This position offers an excellent opportunity to work in a fast-paced environment, contributing to efficient service delivery.

Qualifications

Valid SC Clearance required.
Experience with Windows OS 10/11 and M365.
Ability to support hardware like laptops and printers.

Responsibilities

Provide second-line technical support for various IT issues.
Manage ticket escalations and incident resolution.
Document all issues and resolutions accurately.

Skills

Troubleshooting

Technical Support

Customer-Focused

Documentation

Problem Management

Education

SC Clearance

Tools

ServiceNow

Jira

BMC Remedy

3 days ago Be among the first 25 applicants

Direct message the job poster from Lucid Support Services Ltd

Service Delivery Lead at Lucid Support Services Ltd

Senior Service Desk Analyst – SC Cleared

London – 3 month contract – Start ASAP

We are seeking a skilled and customer-focused Level 2 Service Desk Analyst to join a dynamic IT support team, responsible for providing second-line technical support across a wide range of IT systems, hardware, and software. This role involves ticket escalations from Level 1, incident management, and technical troubleshooting in a fast-paced environment.

Key Responsibilities:

Troubleshoot and resolve issues related to: Windows OS 10/11 and M365 Outlook, Teams, OneDrive and SharePoint.
Active Directory and Group Policy administrator
Experience supporting users with Remote access such as VPN, Citrix, etc.
Ability to support end-user hardware (laptops, desktops, mobiles & printers)
Exposure to ITSM platforms such as ServiceNow, Jira or BMC Remedy.
Maintain accurate and detailed documentation of issues and resolutions in the ticketing system.
Adhere to SLAs and KPIs and work to improve first-time fix rates.
Participate in problem management and root cause analysis.
Assist in maintaining and improving knowledge base articles for the team.
Knowledge of networking fundamentals (DNS, DHCP, TCP/IP).
Experience with mobile device management (e.g., Intune, SCCM).
Exposure to ITSM platforms such as ServiceNow, Jira Service Desk, or BMC Remedy.
Current SC Clearance is mandatory for this opportunity.

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below

Seniority level

Seniority level
Associate

Employment type

Employment type
Contract

Job function

Job function
Information Technology
Industries
Government Administration and Technology, Information and Media

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