SC-Cleared Service Designer for Public Sector & GDS

Sanderson Government and Defence; Greater London; Hybrid; GBP 86,000 - 113,000; Part time

Job summary

Sanderson Government and Defence is seeking an experienced SC Cleared Service Designer for a Central Government programme in London on a 4-month contract. The role sits within a multidisciplinary agile team to design and improve end-to-end public services that meet user needs, business objectives and GDS standards.

The position requires active SC clearance and proven central government service design experience, with strong knowledge of GDS standards and delivery across Discovery, Alpha, Beta

Qualifications

• Active SC Clearance required.
• Proven service design experience within Central Government.
• Strong knowledge of GDS standards, the Digital Service Standard and service design methodologies.
• Experience across Discovery, Alpha, Beta and Live phases.

Responsibilities

• Lead service design activities across complex digital and business transformation programmes.
• Map and design end-to-end services, identifying pain points, opportunities and improvements.
• Facilitate workshops with stakeholders to understand processes, challenges and user needs.
• Create service blueprints, user journeys and other service design artefacts.
• Collaborate with User Researchers, Product Managers, Business Analysts and Delivery Managers.
• Support service teams through Discovery, Alpha, Beta and Live phases.
• Ensure services align with GDS standards and user-centred design principles.
• Translate research and operational insights into practical service improvements.
• Present recommendations and service designs to senior stakeholders.

Skills

SC Clearance

Central Government

GDS standards

Service design

Discovery/Alpha/Beta/Live

Service blueprints

User journeys

Stakeholder facilitation

Agile teams

Clear communication

Job description

Sanderson Government and Defence is seeking an experienced SC Cleared Service Designer for a Central Government programme in London on a 4-month contract. The role sits within a multidisciplinary agile team to design and improve end-to-end public services that meet user needs, business objectives and GDS standards.

The position requires active SC clearance and proven central government service design experience, with strong knowledge of GDS standards and delivery across Discovery, Alpha, Beta