SC Cleared Senior Service Designer — Public Sector

Sanderson Government and Defence; Watford; On-site; GBP 65,000 - 90,000; Full time

Job summary

Sanderson Government and Defence is seeking a Senior Service Designer to lead cross-project service design from discovery to delivery within public sector programmes. You will shape approaches, output artefacts and outcomes, ensuring user-centred, accessible solutions and alignment with client objectives.

You will mentor colleagues, collaborate with multidisciplinary teams and contribute to capability growth through knowledge sharing and proposition development. Active SC clearance is required.

Qualifications

• Minimum 5 years' experience designing services and products.
• Experience leading service design workstreams across multiple projects or clients with minimal supervision.
• Strong expertise in Government Digital Service (GDS) standards and principles, including service assessments.
• Experience tailoring service design methods, approaches and artefacts to client needs and maturity.
• Strong workshop facilitation and design sprint experience.
• Excellent storytelling and communication skills with diverse stakeholders.
• Experience in agile, cross-functional teams with researchers, designers, analysts and developers.
• Ability to manage priorities and work under tight timescales.
• Active SC (Security Check) Clearance.

Responsibilities

• Lead end-to-end service design activities from ideation through to solution development and testing.
• Define and tailor service design approaches, methods and outputs to client needs.
• Develop and oversee high-quality service design artefacts with impact.
• Apply GDS standards, accessibility and inclusive design to support assessments.
• Facilitate workshops, co-design sessions and stakeholder engagement.
• Communicate complex ideas through clear storytelling and visuals.
• Mentor junior colleagues and support business development activities.
• Contribute to development of service design tools and propositions.

Skills

Service design

Leadership

GDS standards

Workshop facilitation

Agile collaboration

Storytelling

Job description

Sanderson Government and Defence is seeking a Senior Service Designer to lead cross-project service design from discovery to delivery within public sector programmes. You will shape approaches, output artefacts and outcomes, ensuring user-centred, accessible solutions and alignment with client objectives.

You will mentor colleagues, collaborate with multidisciplinary teams and contribute to capability growth through knowledge sharing and proposition development. Active SC clearance is required.