SC cleared ITOM Architect - Inside IR35

LA International; England; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading IT consultancy seeks an experienced ServiceNow Technical Architect to manage the design and implementation of Discovery and Hardware Asset Management solutions. With a focus on technical expertise and stakeholder engagement, this role offers the potential for extension after an initial 3-month contract and involves collaboration in a hybrid work environment.

Qualifications

• Proven experience as a ServiceNow Technical Architect focusing on ITOM and HAM.
• Strong hands-on experience with ServiceNow Discovery and CMDB.
• In-depth understanding of the hardware asset lifecycle.

Responsibilities

• Design and configure ServiceNow Discovery processes for infrastructure mapping.
• Interpret discovery data to provide actionable insights and improvements.
• Conduct gap analysis between current ITOM tooling and ServiceNow capabilities.

Skills

ServiceNow Discovery

Hardware Asset Management

Stakeholder Management

Technical Assessments

Communication

Education

ITIL V3 or V4 certification

CIS - Discovery

CIS - HAM

Job description

predominantlyg an experienced SC cleared IT Operations Management (ITOM) and Hardware Asset Management (HAM) Technical Architect to lead the design, implementation, and optimisation of ServiceNow Discovery and HAM. This is an initial 3-month contract which is highly likely to extend and is predominantly remote with perhaps 1-2 days per week on site in Porton Down. This role is inside IR35, so working via an FCSA accredited umbrella company is required.

The ideal candidate will have a strong background in IT Operations, asset management, and integration strategies, with the ability to bridge technical solutions and business needs. This role requires deep, hands-on expertise in ServiceNow ITOM Discovery and a thorough understanding of the HAM lifecycle.

Key Responsibilities:

1. Develop and Implement Discovery

• Design and configure ServiceNow Discovery processes for accurate infrastructure mapping.
• Ensure discovery schedules, probes, and sensors are aligned with enterprise needs.

Analyse Results and Recommended Improvements

• Interpret discovery data to identify coverage gaps, misconfigurations, and optimisation opportunities.
• Provide actionable insights and recommendations to enhance the overall ITOM tooling and HAM maturity.

Conduct Tooling and Integration Analysis

• Perform gap analysis between current ITOM tooling and ServiceNow capabilities.
• Define where ServiceNow Discovery fits within the existing ecosystem, ensuring minimal disruption and maximum value.

Discovery-Driven HAM Integration

• Use Discovery to enhance and automate asset lifecycle processes, including inventory validation and asset reconciliation.
• Drive accurate asset data population to support compliance, audits, and lifecycle management.

Stakeholder Engagement

• Attend client workshops to understand business and technical requirements.
• Translate client needs into ServiceNow configurations and architectural designs.
• Advise stakeholders on best practices and roadmaps for ITOM and HAM implementation.

Required Skills and Experience:

• Proven experience as a ServiceNow Technical Architect with focus on ITOM and HAM.
• Strong hands-on experience with ServiceNow Discovery, CMDB, and Hardware Asset Management.
• In-depth understanding of the hardware asset lifecycle and how Discovery contributes to asset accuracy.
• Knowledge of MID Servers, network protocols, and cloud discovery methods.
• Ability to conduct technical assessments and produce detailed solution architectures.
• Familiarity with integrations between ServiceNow and third-party ITOM tools.
• Excellent communication and stakeholder management skills.
• Experience facilitating workshops and presenting technical concepts to non-technical audiences.
• Experience in large-scale enterprise environments or complex transformation projects.

Preferred Qualifications:

• CIS - Discovery
• CIS - HAM
• ITIL V3 or V4 certification

Due to the nature and urgency of this post, candidates holding or who have held high-level security clearance in the past are most welcome to apply. Successful applicants will be required to undergo security clearance, which can take up to a minimum of 10 weeks.

LA International is a HMG-approved ICT Recruitment and Project Solutions Consultancy, operating globally from the UK's largest single-site IT consultancy. We welcome applications from all sections of the community and from people with diverse backgrounds.

Award-winning LA International, recipient of multiple Recruiter Awards, has secured The Queen's Award for Enterprise: International Trade for the second consecutive period.