SC Cleared IT Support Technician

hays-gcj-v4-pd-online; Derby; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking an Interim SC Cleared IT Support Technician to join their dynamic hardware team in Derby. The role involves providing technical support, diagnosing issues, and managing IT solutions for a corporate environment. The ideal candidate will have strong expertise in hardware diagnostics and must hold valid SC clearance.

Qualifications

• Active SC Clearance required.
• Proven IT support experience focused on hardware diagnostics.
• Previous experience in a corporate environment preferred.

Responsibilities

• Diagnose and repair laptops and desktops.
• Provide remote desktop support and resolve technical issues.
• Manage and troubleshoot second-line support tickets.

Skills

Problem Solving

Technical Communication

Hardware Diagnostics

Software Troubleshooting

Education

CompTIA A+

ITIL Certification

Microsoft Certifications

Job description

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Contract Duration: 12-Months
Rate: £ per hour
Location: Derby, Onsite
Eligibility: British Nationals Only

Your New Role
We are seeking a skilled Interim SC Cleared IT Support Technician to join our dynamic hardware team. The ideal candidate will have experience in hardware diagnostics, break-fix solutions, and system builds. This role requires a proactive approach to software BAU tasks, second-line ticket resolution, and remote desktop support. Additionally, the candidate will participate in Tech Bar services five times a week on a rotational basis.

Your Responsibilities
• Collaborate with the hardware team to diagnose and repair laptops and desktops.
• Perform system builds and configurations for both laptops and desktops.
• Provide support at the Tech Bar, assisting employees with IT-related issues on a rota basis (5 times a week).
• Manage software BAU tasks, ensuring business operations run smoothly.
• Troubleshoot and resolve second-line tickets efficiently.
• Deliver remote desktop support to users, diagnosing and resolving technical problems remotely.
• Maintain documentation of technical issues and solutions for knowledge sharing.

You Will Have
• Active SC Clearance
• Proven experience in IT support, with a focus on hardware diagnostics and repair.
• Strong understanding of laptop and desktop builds.
• Proficiency in software troubleshooting and second-line support.
• Experience in remote desktop support and ticket management systems.
• Ability tomunicate effectively with users and colleagues in a professional environment.
• Must be a British National.
• Certifications such aspTIA A+, ITIL, or Microsoft certifications.
•Previous experience in a similar role within a corporate environment.

#4693145 - Ryan West