SC Cleared, IT Support, 2nd Line Support, Laptop,Desktop

Experis UK; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT services firm is looking for a Support Technician for an immediate, onsite role in Reading. You will assist with the refresh and delivery of end-user devices as part of a major IT project. Ideal candidates should have experience in IT support, strong attention to detail, and good communication skills. This role requires the ability to work independently and as part of a team.

Qualifications

• Experience with IT support, deployment, or refresh projects.
• Strong attention to detail and ability to follow strict processes.
• Good communication skills and ability to work in a team.

Responsibilities

• Transport devices between onsite storage and Refresh Clinic.
• Perform laptop refresh activities following project processes.
• Update contractor's workflow management system.

Skills

Previous experience in IT support

Strong attention to detail

Good communication and reporting skills

Ability to work independently and within a team

Physically able to move equipment safely

Job description

Support Technician - Laptop Set-up Refresh Clinic

Location: Onsite | Contract-Based | Immediate Start

READING/High Wycombe

SC Clearance Ideally

Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line with a major technology rollout.

Key Responsibilities

• Transport devices as instructed by the Contractor Engineer and Site Manager between onsite storage and the Refresh Clinic.
• Login to systems using contractor-provided devices under guidance and supervision.
• Perform hands-on laptop refresh activities following the defined project processes.
• Collect legacy devices from users and issue new devices based on the migration schedule.
• Ensure accurate device tracking - handover and collect the correct number of units daily.
• Update all steps in the Contractor's workflow management system with precision.
• Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers.
• Carry out daily manual stock checks and communicate findings to site leadership.
• Prepare collected devices for return - package using original boxes, label per Designation Rules ("Disposal" or "Refurbishment").
• Secure all devices and equipment in onsite storage at the end of each day.
  
  

Skills & Requirements

• Previous experience in IT support, deployment, or refresh projects.
• Strong attention to detail and ability to follow strict processes.
• Good communication and reporting skills.
• Ability to work independently and within a team.
• Physically able to move equipment between locations safely.
  
  

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.