SC Cleared, IT Support, 2nd Line Support, Laptop,Desktop

Experis - ManpowerGroup; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A government contracting service provider seeks an SC Cleared 2nd Line Desktop Support professional for a 6-12 month on-site contract in Manchester. Candidates should have experience in desktop and laptop hardware/software in Windows environments and possess excellent customer skills. Knowledge of server technology and Cisco is also essential.

Qualifications

• SC clearance required.
• Experience with Windows 10/11 environments.
• Familiarity with desktop and laptop hardware/software.

Responsibilities

• Support basic Desktop & Laptop hardware and software.
• Engage with customers in a Tech Bar environment.
• Perform moves, changes, and set up workstations.

Job description

Overview

Seeking an SC Cleared 2nd Line Desktop Support person for a 6-12 month on site government contract.

Responsibilities

• Ability to quickly learn and support basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo.
• Mac OS experience and knowledge, desktop and Mac Book
• To be able to floor walk and deal with any technical quires as well as walk-up Tech Bar environments.
• Able to navigate around the OS, to find and recreate desktop shortcuts.
• Able to add printers and map network connections.
• Able To follow scripts to build and configure laptops and desktops.
• To perform moves and changes and set up workstations.
• Experience and knowledge in Server technology including datacentre - HP Proliant G8 - G10, Dell server, Lenovo blades. Back-ups, Tape library, storage, configuration and hardware.
• Cisco knowledge
• Excellent customer skills are essential

Qualifications

• Mac OS experience and knowledge, desktop and Mac Book
• Good MS office products experience - Office 365 and Teams.
• Experience of using Apple, Android and other mobile devices.
• An understanding of wireless connectivity and fault diagnostics.
• Experience and knowledge in Server technology including datacentre - HP Proliant G8 - G10, Dell server, Lenovo blades. Back-ups, Tape library, storage, configuration and hardware.
• Cisco knowledge
• Excellent customer skills are essential