SC Cleared, IT Support, 2nd Line Support, Laptop,Desktop

Experis - ManpowerGroup; Greater Lincolnshire; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading technology recruitment firm is seeking an SC Cleared 2nd Line Desktop Support person for a 6-12 month on-site government contract in Greater Lincolnshire. The role involves providing support for desktop and laptop hardware/software in a Windows environment, as well as excellent customer service skills. Candidates should have experience with Mac OS and server technology. This position offers the opportunity to work within a dynamic government environment.

Qualifications

• Experience supporting basic hardware and software in a W10/Win11 environment.
• Ability to navigate and configure desktops and laptops.
• Knowledge of server technology and data center operations.

Responsibilities

• Provide 2nd line support for hardware/software issues on-site.
• Assist users with technical queries in a Tech Bar environment.
• Perform moves & changes and setup workstations.

Skills

Desktop & Laptop hardware and software support

Mac OS knowledge

MS Office products experience

Wireless connectivity understanding

Excellent customer skills

Tools

HP Proliant Servers

Cisco

Office 365

Job description

Overview

Seeking an SC Cleared 2nd Line Desktop Support person for a 6-12 month on site government contract.

Responsibilities

• Ability to quickly learn and support basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo.
• Mac OS experience and knowledge, desktop and Mac Book.
• Good MS Office products experience - Office 365 and Teams.
• Experience of using Apple, Android and other mobile devices.
• An understanding of wireless connectivity and fault diagnostics.
• To be able to floor walk and deal with any technical quires as well as walk-up Tech Bar environments.
• Able to navigate around the OS, to find and recreate desktop shortcuts.
• Able to add printers and map network connections.
• Able To follow scripts to build and configure laptops and desktops.
• To perform moves and changes and set up workstations.
• Experience and knowledge in Server technology including datacentre - HP Proliant G8 - G10, Dell server, Lenovo blades. Back-ups, Tape library, storage, configuration and hardware.
• Cisco knowledge
• Excellent customer skills are essential

About the employing agency

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.