SC Cleared, IT Support, 2nd Line Support, Laptop,Desktop

Experis; Greater Lincolnshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology support provider is seeking an SC Cleared 2nd Line Desktop Support person for a government contract in Greater Lincolnshire. The role requires expertise in both Windows and Mac environments, with a strong focus on providing excellent customer service and technical support for desktops and laptops. Necessary qualifications include SC clearance and experience with server technologies.

Qualifications

• Experience with Apple, Android, and other mobile devices.
• Understanding of wireless connectivity and fault diagnostics.
• SC Clearance required.

Responsibilities

• Support Desktop & Laptop hardware and software.
• Handle technical queries in Tech Bar environments.
• Configure laptops and desktops following scripts.

Skills

Desktop & Laptop support

Customer service skills

Windows 10/11 knowledge

Mac OS experience

Networking knowledge

Server technology knowledge

Tools

MS Office 365

Cisco

Job description

Overview

Seeking an SC Cleared 2nd Line Desktop Support person for a 6-12 month on site government contract.

Responsibilities

• Ability to quickly learn and support basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo.
• Mac OS experience and knowledge, desktop and Mac Book
• To be able to floor walk and deal with any technical quires as well as walk-up Tech Bar environments.
• Able to navigate around the OS, to find and recreate desktop shortcuts.
• Able to add printers and map network connections.
• Able To follow scripts to build and configure laptops and desktops.
• To perform moves and changes and set up workstations.
• Experience and knowledge in Server technology including datacentre - HP Proliant G8 - G10, Dell server, Lenovo blades. Back-ups, Tape library, storage, configuration and hardware.
• Cisco knowledge
• Excellent customer skills are essential

Qualifications

• Experience of using Apple, Android and other mobile devices.
• An understanding of wireless connectivity and fault diagnostics.
• Good MS Office products experience - Office 365 and Teams.
• SC Cleared