SC Cleared, IT Support, 2nd Line Support, Laptop,Desktop

Experis; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A technology recruitment company is seeking an SC Cleared 2nd Line Desktop Support professional for a 6-12 month on-site government contract in London. The role requires experience in W10/Win11 environments, as well as customer-facing skills. Responsibilities include technical support for desktops and laptops, troubleshooting, and hardware configuration. An understanding of server technology and Cisco networking is advantageous.

Qualifications

• SC Clearance (Security Check) is required.
• Experience with W10/Win11 desktop environments and basic hardware/software support.
• Excellent customer skills are essential.

Responsibilities

• Deal with technical queries and support in a Tech Bar environment.
• Build and configure laptops and desktops using scripts.
• Perform moves and changes and set up workstations.

Skills

SC Clearance

W10/Win11 support

Customer skills

Cisco knowledge

Tools

HP Proliant G8-G10

Dell servers

Lenovo blades

Office 365

Teams

Job description

Overview

Seeking an SC Cleared 2nd Line Desktop Support person for a 6-12 month on site government contract.

Ability to quickly learn and support basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo.

Responsibilities

• Mac OS experience and knowledge, desktop and Mac Book.
• Good MS Office products experience - Office 365 and Teams.
• Experience of using Apple, Android and other mobile devices.
• An understanding of wireless connectivity and fault diagnostics.
• Floor walk and deal with any technical queries as well as walk-up Tech Bar environments.
• Able to navigate around the OS, to find and recreate desktop shortcuts.
• Able to add printers and map network connections.
• Able to follow scripts to build and configure laptops and desktops.
• To perform moves and changes and set up workstations.
• Experience and knowledge in Server technology including datacentre - HP Proliant G8 - G10, Dell server, Lenovo blades. Back-ups, Tape library, storage, configuration and hardware.
• Cisco knowledge.
• Excellent customer skills are essential.

Qualifications

• SC Clearance (Security Check) is required.
• Experience with W10/Win11 desktop environments and basic hardware/software support.
• Hardware brands: HP, Dell, Lenovo; Mac OS, MacBook experience.
• Office 365 and Teams proficiency.
• Experience with mobile devices (Apple, Android) and general networking concepts.
• Server technology experience including datacentre hardware (HP Proliant G8-G10, Dell servers, Lenovo blades), backups, tape library, storage, configuration and hardware.
• Good understanding of wireless connectivity and fault diagnostics.
• Strong customer-facing skills.
• Knowledge of Cisco networking.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.