SC Cleared, IT Support, 2nd Line Support, Laptop,Desktop

Experis - ManpowerGroup; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A government contracting agency is seeking an SC Cleared 2nd Line Desktop Support person for a 6-12 month on-site contract. The role requires experience in supporting both Windows and Mac OS environments, familiarity with various hardware brands like HP, Dell, and Lenovo. Ideal candidates will possess customer service skills and experience in troubleshooting technical issues in a dynamic workspace.

Qualifications

• SC Cleared and able to work on an on-site government contract.
• Experience in a Windows 10/11 environment.
• Ability to configure laptops and desktops.

Responsibilities

• Support basic Desktop & Laptop hardware and software.
• Perform moves and changes, set up workstations.
• Handle technical queries and assist in Tech Bar environments.

Skills

2nd Line Desktop Support experience

HP, Dell and Lenovo hardware knowledge

Mac OS experience

Office 365 and Teams expertise

Customer service skills

Wireless connectivity understanding

Tools

Windows 10/11

Cisco technology

Server technologies (HP, Dell, Lenovo)

Job description

Overview

Seeking an SC Cleared 2nd Line Desktop Support person for a 6-12 month on site government contract.

Responsibilities

• Ability to quickly learn and support basic Desktop & Laptop hardware and software in a Windows 10/Windows 11 environment. HP, Dell and Lenovo.
• Mac OS experience and knowledge, desktop and MacBook.
• Able to follow scripts to build and configure laptops and desktops.
• To perform moves and changes and set up workstations.
• To floor walk and deal with technical queries as well as walk-up Tech Bar environments.
• Able to navigate around the OS to find and recreate desktop shortcuts.
• Able to add printers and map network connections.
• Experience with Apple, Android and other mobile devices.
• Understanding of wireless connectivity and fault diagnostics.
• Experience in Server technology including datacentre – HP Proliant G8/G10, Dell servers, Lenovo blades; backups, tape library, storage, configuration and hardware.
• Cisco knowledge.

Qualifications

• SC Cleared and able to work on an on-site government contract (6-12 months).
• 2nd Line Desktop Support experience in a Windows 10/11 environment, with knowledge of HP, Dell and Lenovo hardware.
• Mac OS experience for desktop and MacBook usage.
• Strong experience with Office 365 and Teams.
• Experience with Apple, Android and other mobile devices.
• Customer-focused with excellent communication skills.
• Ability to follow scripts to build/configure laptops and desktops and perform moves/changes.
• Good understanding of wireless connectivity, fault diagnostics, and printer/network mapping.
• Experience with server technologies, storage, backups, and hardware (HP Proliant, Dell servers, Lenovo blades) and Cisco knowledge.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.