SC Cleared, IT Support, 2nd Line Support, Laptop,Desktop

Experis - ManpowerGroup; Basingstoke; On-site; GBP 60,000 - 80,000; Full time

Job summary

A staffing and consulting firm is seeking a Support Technician for a Laptop Set-up Refresh Clinic in Basingstoke. The role involves transporting devices, performing refresh activities, and ensuring accurate tracking. Candidates should have prior IT support experience and strong attention to detail. This contract-based position offers an immediate start.

Qualifications

• Previous experience in IT support, deployment, or refresh projects.
• Strong attention to detail and ability to follow strict processes.
• Good communication and reporting skills.
• Physically able to move equipment.

Responsibilities

• Transport devices between onsite storage and the Refresh Clinic.
• Perform hands-on laptop refresh activities.
• Collect legacy devices and issue new ones.
• Ensure accurate device tracking each day.
• Update workflow management system with precision.
• Report migration issues promptly.
• Carry out daily manual stock checks.

Skills

IT support experience

Attention to detail

Good communication skills

Ability to work independently

Job description

Support Technician - Laptop Set-up Refresh Clinic
Location: Onsite | Contract-Based | Immediate Start

Basingstoke

SC Clearance

Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line with a major technology rollout.

Key Responsibilities:

• Transport devices as instructed by the Contractor Engineer and Site Manager between onsite storage and the Refresh Clinic.

• Login to systems using contractor-provided devices under guidance and supervision.

• Perform hands-on laptop refresh activities following the defined project processes.

• Collect legacy devices from users and issue new devices based on the migration schedule.

• Ensure accurate device tracking - handover and collect the correct number of units daily.

• Update all steps in the Contractor's workflow management system with precision.

• Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers.

• Carry out daily manual stock checks and communicate findings to site leadership.

• Prepare collected devices for return - package using original boxes, label per Designation Rules ("Disposal" or "Refurbishment").

• Secure all devices and equipment in onsite storage at the end of each day.

Skills & Requirements:

• Previous experience in IT support, deployment, or refresh projects.

• Strong attention to detail and ability to follow strict processes.

• Good communication and reporting skills.

• Ability to work independently and within a team.

• Physically able to move equipment between locations safely.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.