SC Cleared Hardware Support Engineer

Anglia IT Recruitment; Woolwich; On-site; GBP 80,000 - 100,000; Full time

Job summary

Une entreprise de recrutement recherche un Support Hardware Engineer titulaire d'une clearance de sécurité SC pour un contrat de 9 mois. Vous serez chargé de gérer les tickets de support, effectuer des réparations et gérer le stock de matériel. Ce rôle exige une forte capacité à interagir avec les clients et une expérience en support matériel.

Qualifications

• Expérience préalable en support matériel incluant maintenance et réparations.
• Compétences en relation client solides.

Responsibilities

• Gestion de tickets assignés en conformité avec les niveaux de service.
• Gestion des stocks et des dépôts matériels.

Skills

Support matériel

Compétences en face à face

Job description

Role: SC Cleared Hardware Support Engineer

Length: 9 Months

Location: Woolwich

Rate: £18.87 per hour.

The Role

• Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
• Hub Stock management including asset management of kit in/out (Scan items in/out of locations)
• Effective Management of disposals that go through their Hub as per contract
• Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for parts and returns
• Locker replenishments where appropriate
• Highlight potential issues with service/potential service improvements to their Team Leader
• Follow agreed processes and procedures

Skills Required:

• Must have prior experience of hardware support including break fix & maintenance.
• Possesses strong customer facing skills

Candidates must either hold or be willing to under SC Clearance.