SC Cleared First Line Support Analyst

Eurobase People; Nottingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

An IT Consultancy in Nottingham is seeking a Security Cleared First Line Analyst to provide technical support in a 24/7 service. Responsibilities include incident investigation and resolution, request fulfillment, and technical coaching. Candidates must have SC Clearance. This is an onsite position with a pay rate of GBP 17.87 per hour.

Qualifications

• SC Clearance is required for this position.
• Experience in incident investigation and resolution.
• Ability to provide technical support in a service desk environment.

Responsibilities

• Incident investigation and resolution.
• Request fulfillment.
• Assisting problem investigations.
• Identifying and generating support documentation.
• Technical coaching.

Skills

Technical support

Incident investigation

Problem-solving

Customer service skills

Job description

My client is an IT Consultancy specializing in all things IT Support! They are currently recruiting for a Security Cleared First Line Analyst to work in the Second Line Service Desk Mobile Team. The role involves supporting the delivery of a 24/7 x 365 service, working in rotating Early, Mid, and Late shifts to cover 7am to 7pm. The Analyst will provide technical support and service delivery to customers.

SC Clearance is required for this position.

Location: Onsite - Nottingham

Contract Duration: 3 months +

Pay Rate: GBP 17.87 per hour (via umbrella)

Responsibilities include:

• Incident investigation and resolution
• Request fulfillment
• Assisting problem investigations
• Identifying and generating support documentation
• Technical coaching

Ensuring adherence to agreed standards and procedures.