SC Cleared Field Service Engineer

Hays; Bristol; Hybrid; Full time

Job summary

Join a dynamic team as a Field Service Technician, where you'll manage IT services and equipment in a hybrid role. This position involves overseeing asset management, performing hardware repairs, and ensuring compliance with service contracts. With a focus on service improvement and proactive problem-solving, you'll play a vital role in maintaining high service standards. If you're detail-oriented and have a passion for technology, this opportunity offers the chance to make a significant impact in a supportive environment. Don't miss out on the chance to enhance your career in a fast-paced setting that values your expertise.

Qualifications

• Must have SC clearance or ability to obtain it.
• Experience in PC field service or workshop required.

Responsibilities

• Manage and maintain IT services and equipment in your Hub.
• Perform hardware repairs and manage disposal of equipment.

Skills

Hardware Repairs

Troubleshooting

Asset Management

Service Improvement

Queue Ticket Management

Education

2 years experience in PC field service

Tools

HP and Dell support tools

Job description

Field Service Technician

£18.51 per hour
2-month contract from March
Bristol, Hybrid

Summary of Responsibilities:

As a Field Service Technician, you will be responsible for managing and maintaining IT services and equipment within your assigned Hub and surrounding spokes. Your key responsibilities will include:

1. Queue Ticket Management: Efficiently manage and update tickets assigned to your Hub, ensuring service levels are maintained as per the contract.
2. Hub Stock Management: Oversee asset management, including scanning items in and out of locations, in accordance with contractual obligations.
3. Disposal Management: Effectively manage the disposal of equipment through your Hub, ensuring compliance with contractual requirements.
4. Hardware Repairs: Triage and perform hardware repairs on in-warranty equipment, liaising with vendors for parts and returns as needed.
5. Locker Replenishments: Replenish lockers with necessary equipment as per contractual agreements.
6. Service Improvement: Identify and highlight potential service issues or improvements to your Team Leader.

Essential Requirements:

1. Security Clearance: Must have or be able to obtain SC clearance.
2. Nationality: Must be a UK National with a UK passport.
3. Availability: Must join the out-of-hours (OOH) rota and standby.
4. Driving Licence: Must have a full, clean driving licence.
5. Experience: Minimum of 2 years’ experience in a PC field service or PC field workshop environment.
6. Technical Skills: Proficient in diagnosing, troubleshooting, supporting, and repairing hardware, including complex laptop break/fix repairs.
7. Certifications: Accredited or willing to undergo training for HP and Dell desktop and laptop support.

This role requires a proactive and detail-oriented individual who can manage multiple tasks efficiently while maintaining high service standards. If you meet the essential requirements and are ready to join a dynamic team, we encourage you to apply.