Saturday Key Holder

TN United Kingdom; Oxford; On-site; GBP 40,000 - 60,000; Full time

Job summary

An exciting opportunity awaits at a leading premium chocolate brand in the UK! Join a dynamic cafe and retail team where you'll engage with customers, showcase delightful products, and ensure an exceptional experience. As a Key Holder, you will be the face of the brand, welcoming guests and sharing your passion for chocolate. With flexible working arrangements and generous staff discounts, this role offers a chance to grow in an innovative company that values its employees. If you are enthusiastic and customer-focused, this is the perfect place for you to shine!

Benefits

Performance-based incentives

50% unlimited staff discount

70% discount on hotel stays

Flexible working arrangements

Qualifications

• Commitment to being a true brand ambassador.
• Ability to engage with guests and provide excellent service.

Responsibilities

• Welcoming customers and providing excellent service during their visit.
• Managing tills and queues, processing transactions and refunds.
• Running tasting sessions and product demonstrations.

Skills

Customer Service

Product Knowledge

Cash Handling

Teamwork

Job description

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Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand.

We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is to make people happy through chocolate. Customers, colleagues, cacao farmers, and suppliers can all benefit from the success we make together.

We’re looking for a passionate, enthusiastic, and guest-focused Key Holder to join our cafe and retail team in Gloucester Quays. You’ll engage with our guests to showcase our products in a warm and personable manner, ensuring an amazing experience through excellent product and brand knowledge.

What You’ll be doing:

1. Welcoming our customers and providing excellent service during their visit.
2. Managing tills and queues, including processing transactions, refunds, and exchanges, and responding to customer feedback.
3. Learning about our range of products, including sales, cocoa cultivation, manufacturing, allergens, and our sustainability and ethics commitments.
4. Running tasting sessions and product demonstrations.
5. Supporting with deliveries and stock management, keeping the delivery area tidy and adhering to health and safety guidelines, and maintaining the store and café appearance.
6. If applicable, preparing hot and cold drinks, ice creams, and snacks following our guidelines, standards, and allergen, quality, and safety protocols.

You don’t need retail experience to work here; however, we ask that you commit to being a true brand ambassador and support the success of the store and your team.

Our gift to you for going the extra mile every day…

• £12.00 per hour (London stores - £13.00 per hour), Republic of Ireland - €14.50 per hour.
• Performance-based incentives
• 50% unlimited staff discount for yourself, friends, and family
• 70% discount on a stay at our Hotel in St Lucia
• We support flexible working arrangements to help balance work and family/home life
• An opportunity to work in an exciting, innovative, and expanding company