Saturday Clerk

United Parcel Service of America, Inc; Bury St Edmunds; On-site; GBP 1,000; Full time

Job summary

Join a leading global logistics company as a Customer Service Representative in Bury St Edmunds. You will handle customer queries, provide excellent service, and perform administrative tasks. Enjoy a competitive salary, benefits, and opportunities for advancement in a supportive environment.

Benefits

Company Pension Scheme

Discounts at Major Retailers

Full Training

Opportunities for Promotion

Qualifications

• Excellent customer service and problem-solving skills.
• Ability to work well under pressure and cope with changing duties.

Responsibilities

• Handle customer concerns and queries.
• Liaise with customers, drivers, and internal departments.
• Perform general admin duties using various UPS systems.

Skills

Customer Service

Problem Solving

Telephone Manner

Flexibility

Tools

Windows Applications

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

UPS Bury St Edmund

What you’ll get:

1. A competitive salary of £11.44 per hour.
2. Company pension scheme, discounts at major retailers (like Apple), cinemas and attractions (such as Alton Towers and The London Eye), plus many more benefits.
3. Full training to help you perform at your best.
4. Opportunities to progress – thanks to our ‘promotion from within policy’.

What you’ll do:

1. Handle customer concerns and queries.
2. Liaise with customers, drivers and internal departments to resolve issues.
3. Answer phone calls and provide a friendly welcome to customers on reception.
4. Perform general admin duties using various UPS systems.
5. Work a shift from 8 am to 5 pm, with a lunch break.

What you’ll need:

1. Excellent customer service and problem-solving skills.
2. Basic knowledge of Windows applications.
3. An excellent telephone manner.
4. The ability to work well under pressure, often to strict deadlines.
5. The flexibility to cope with changing duties and priorities – often at short notice.

How we recruit:

UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.

A bit about a big business

Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognised and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialised transportation and logistics services. Every day, we manage the flow of goods, funds and information in more than 200 countries and territories worldwide.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.