SAS Administrator

NHS; Barnstaple; On-site; GBP 60,000 - 80,000; Part time

Job summary

Join a dynamic team as a SAS Administrator at NHS, providing essential administrative support to enhance patient care in a busy medical practice. This role offers the opportunity to engage with patients directly, managing appointments and maintaining accurate medical records, ensuring a smooth operational flow within the practice.

Qualifications

• Proven experience as an Administrative Assistant or similar role.
• Proficiency in managing electronic health records.
• Strong typing skills and familiarity with medical terminology.

Responsibilities

• Manage appointment scheduling using practice systems.
• Handle incoming calls and provide information to callers.
• Maintain and update patient records accurately.

Skills

Communication Skills

Organisational Skills

Interpersonal Skills

Attention to Detail

Education

Office Management or Administration qualification

Job description

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Job Summary

Queens Medical Centre has an exciting opportunity for a SAS Administrator to join our team.

Job Summary

Queens Medical Centre has an exciting opportunity for a SAS Administrator to join our team.

We are a 12,500 patient practice across 2 sites with a branch site in Lynton.

Main duties of the job

The main aim of the role is to provide general administrative support to the SAS Admin lead. Answering calls, booking appointments and other general admin.

About Us

The Fuller and Forbes Partnership is a primary care provider with practices currently in Devon, Leeds, Burnley and Gateshead.

The organisation provides care to 12,400 patients in Devon and 125,000 patients across England using a diversified clinical team consisting of on-the-ground paramedics, ANPs, ACPs, Clinical Pharmacists, and a nursing team, with clinical supervision and mentorship by GPs.

The organisation is patient-driven and has used patient feedback in the past to develop innovative services such as a bespoke smart phone app, patient-centred practice websites, joint working with the third sector and a bespoke e-consultation service.

Our vision is to enable to patients to live longer healthier lives that are full active and meaningful.

Details

Date posted

12 June 2025

Pay scheme

Other

Salary

£12.21 an hour Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A2381-25-0017

Job locations

Queens Medical Centre

Queen Street

Barnstaple

Devon

EX32 8HY

Job Description

Job responsibilities

Job Responsibilities:

Patient Interaction and Support for the SAS Service:

Appointment booking: Efficiently manage appointment scheduling using the practices systems; adjust schedules as needed to accommodate patient needs and maximise resource utilisation.

Telephone Enquiries: Handle incoming calls, provide information to callers, take messages, or redirect calls to appropriate staff members.

Administrative Responsibilities:

Patient Records Management: Maintain and update patient records with accuracy. Ensure all patient interactions and transactions are logged promptly and comply with legal and privacy requirements.

Summarising: Summarisation of medical records as required.

Communication And Coordination:

Any other administrative work as required.

Healthcare Provider Liaison: Act as a liaison between patients and healthcare providers. Ensure that communication is clear and that patients understand their schedules, treatment plans, and any preparatory steps for appointments.

Resource Navigation: Guide patients to access various healthcare resources available to them, including special clinics, educational sessions, and community services.

Patient Follow-Up: Conduct follow-ups with patients regarding future appointments, treatment plans, and healthcare management strategies.

Quality Improvement:

Service Enhancement Initiatives: Participate in initiatives aimed at enhancing patient satisfaction and improving service delivery effectiveness.

Professional Development:

Training Participation: Engage in ongoing training to enhance skills related to patient care, technology use, communication, and administrative management.

Knowledge Upgrading: Stay updated on new healthcare regulations, insurance policies, and patient care technologies to continually improve service quality.

Miscellaneous:

The Practice recognises that the role above is wide and varied is evolving in nature. Therefore, this job description is not intended to be exhaustive and there will be other tasks and duties that the post holder will be expected to perform within what is ordinarily expected of this role.

Job Description

Job responsibilities

Miscellaneous:

The Practice recognises that the role above is wide and varied is evolving in nature. Therefore, this job description is not intended to be exhaustive and there will be other tasks and duties that the post holder will be expected to perform within what is ordinarily expected of this role.

Person Specification

Experience

Essential

• Educational Background
• Office Management or Administration, qualification or a related field is highly advantageous.
• Experience
• Proven experience as a Administrative Assistant, or similar role with a strong focus on referral coordination and patient interaction.
• Experience in using healthcare systems, especially those related to referral processes.
• Technical Skills
• Proficiency in managing electronic health records ( and referral systems, ensuring accurate and timely processing of information.
• Strong typing skills and experience with medical terminology to efficiently handle referral correspondence and documentation.
• Communication Skills
• Excellent verbal and written communication skills, capable of effectively interacting with patients, healthcare providers, and insurance companies.
• Strong interpersonal skills to provide empathetic and informed responses to patient inquiries.
• Organisational Skills
• Exceptional organisational and time management skills. Able to manage multiple tasks and priorities in a fast-paced environment.
• Attention to detail, especially in compiling and managing accurate records and reports on referral statuses and outcomes.
  
  

Desirable

• Analytical Abilities
• Skill in using software tools to generate insights and enhance the efficiency of referral processes.
• Problem-Solving Skills
• Proactive in identifying and resolving issues within the clinical system or in patient communications.
• Ability to anticipate needs and deliver solutions to facilitate seamless referral operations.
• Adaptability
• Flexible and adaptive to changing workflows and technology integrations in healthcare administration.
• Capacity to learn and master new software systems related to referral management quickly.
• Team Collaboration
• Experienced in working collaboratively in a team-oriented environment, ensuring clear communication and coordinated efforts in patient care management.
• Supportive of team goals and cooperative in handling shared tasks.
• Additional Competencies
• Commitment to ethical practices, ensuring confidentiality and integrity in handling patient information.
• High level of professionalism and reliability, particularly in managing sensitive or critical patient information.
  
  

Person Specification

Essential

• Educational Background
• Office Management or Administration, qualification or a related field is highly advantageous.
• Experience
• Proven experience as a Administrative Assistant, or similar role with a strong focus on referral coordination and patient interaction.
• Experience in using healthcare systems, especially those related to referral processes.
• Technical Skills
• Proficiency in managing electronic health records ( and referral systems, ensuring accurate and timely processing of information.
• Strong typing skills and experience with medical terminology to efficiently handle referral correspondence and documentation.
• Communication Skills
• Excellent verbal and written communication skills, capable of effectively interacting with patients, healthcare providers, and insurance companies.
• Strong interpersonal skills to provide empathetic and informed responses to patient inquiries.
• Organisational Skills
• Exceptional organisational and time management skills. Able to manage multiple tasks and priorities in a fast-paced environment.
• Attention to detail, especially in compiling and managing accurate records and reports on referral statuses and outcomes.
  
  

Desirable

• Analytical Abilities
• Skill in using software tools to generate insights and enhance the efficiency of referral processes.
• Problem-Solving Skills
• Proactive in identifying and resolving issues within the clinical system or in patient communications.
• Ability to anticipate needs and deliver solutions to facilitate seamless referral operations.
• Adaptability
• Flexible and adaptive to changing workflows and technology integrations in healthcare administration.
• Capacity to learn and master new software systems related to referral management quickly.
• Team Collaboration
• Experienced in working collaboratively in a team-oriented environment, ensuring clear communication and coordinated efforts in patient care management.
• Supportive of team goals and cooperative in handling shared tasks.
• Additional Competencies
• Commitment to ethical practices, ensuring confidentiality and integrity in handling patient information.
• High level of professionalism and reliability, particularly in managing sensitive or critical patient information.
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fuller and Forbes Partnership

Address

Queens Medical Centre

Queen Street

Barnstaple

Devon

EX32 8HY

Employer's website

http://bramleyonline.co.uk/ (Opens in a new tab)

Employer details

Employer name

Fuller and Forbes Partnership

Address

Queens Medical Centre

Queen Street

Barnstaple

Devon

EX32 8HY

Employer's website

http://bramleyonline.co.uk/ (Opens in a new tab)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  Business Intelligence Platforms

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