SARC Patient Crisis Worker - 0hrs Thames Valley

TN United Kingdom; Bicester; On-site; Full time

Job description

Social network you want to login/join with:

Client:

Location:

Bicester, United Kingdom

Job Category:

-

EU work permit required:

Yes

Job Reference:

8b5ae8bd2c78

Job Views:

4

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

About the Role

About the Role: Reporting to the SARC Manager, the SARC Patient Crisis Worker (SPCW) will play a vital role in coordinating various aspects of SARC activities. The SPCW will undergo training to fulfill the responsibilities of the role, which includes providing support for the Forensic Examination Service at the Sexual Assault Referral Centre (SARC).

Location: Thames Valley SARC's

Additional locations: Slough SARC & Bicester SARC

Salary: Attendance - £12.21 per hour, Retainer - £45.84

Hours: Bank

Shift Pattern: On calls hours, days, nights, weekends and bank holidays

The role of Patient Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support during the forensic process and administration to manage patient care pathways and day to day service delivery.

Key Responsibilities will include:

• Providing telephone information and support to patients and their families.
• Managing the administration and coordination of visits by adults, children, and families.
• Supporting the patient on their journey through the examination, including assisting with the use of the colposcope during the examination procedure.
• Delivering advocacy support to patients and their families, ensuring a compassionate and patient-centered approach.
• Maintaining high standards through Anti-Contamination processes and measures.
• Working closely with the SARC Manager to recruit and train zero-hour SPCW.
• Supporting outreach programs to raise awareness of SARC services.
• Assisting in achieving and maintaining UKAS accreditation for the service.
• Supporting the implementation and ongoing delivery of ISO 15189 and the FSR Code of Practice.
• Training and competency assessing new SPCW in forensic cleaning.
• Booking in forensic consumables ensuring acceptance testing and inventory management is complete.
• Assisting with DNA Environmental Monitoring where applicable.
• Auditing anti-contamination processes.
• Understanding contamination risks associated with the activities undertaken as part of their role.
• Overseeing the continued support of patients following their initial visit to the SARC, including conducting follow-up calls and coordinating onward referrals.

The SPCW will offer sensitive and non-judgmental support, empowering service users to regain control, rebuild their self-esteem, and progress positively in their recovery journey.

Minimum Requirements:

• Experience working in a supportive or customer-focused environment.
• Knowledge and understanding of confidentiality.
• Applications are invited from females only due to the nature of the Sexual Offence Examiner role, as this post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
• A UK driving license and access to a vehicle is required due to potential travel across SARC's.
• Advanced DBS and level 2 Police vetting will be required.

About Company

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system.

Join the Best Provider, Make the Greatest Difference

Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field.

DE&I

Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace.

Company Benefits:

• Enhanced sickness pay scheme
• Enhanced Maternity Pay after 1 year's service
• Enhanced Neonatal/Adoption Pay after 1 year's service
• Advanced rota planning for better work-life balance
• 6 weeks annual leave
• Pension Scheme
• Bonus Scheme
• Life Assurance
• Employee Assistance Programme
• Long Service/Team of the Month Awards
• A range of accredited and CPD training courses and masterclasses
• Funding for higher education courses after one year's service