SARC Patient Crisis Worker - 0 hrs Sussex

NHS; Crawley; On-site; Part time

Job summary

A leading healthcare organization is seeking a compassionate SARC Patient Crisis Worker to provide critical support and care to victims of sexual assault. This role is vital in coordinating patient experiences at the Sexual Assault Referral Centre, delivering advocacy, managing administration, and ensuring high-quality standards in patient care. You will also assist in training new staff and contribute to service improvements.

Benefits

Enhanced sickness pay scheme

Well-being programme

6 weeks annual leave

Pension Scheme

Bonus Scheme

Funding for higher education courses

Qualifications

• Applications are invited from females only for genuine occupational qualification.
• UK driving license and access to a vehicle required.
• Advanced DBS and level 2 Police vetting will be necessary.

Responsibilities

• Provide telephone support to patients and families.
• Manage administration and coordination of visits.
• Deliver advocacy support and ensure patient-centered services.

Skills

Good IT skills

Knowledge and understanding of confidentiality

Experience in a supportive environment

Job description

Job summary

Reporting to the SARC Manager, the SARC Patient Crisis Worker (SPCW) will play a vital role in coordinating various aspects of SARC activities.

The SPCW will undergo training to fulfil the responsibilities of the role, which includes providing support for the Forensic Examination Service at the Sexual Assault Referral Centre (SARC).

Main duties of the job

The SARC Patient Crisis Worker (SPCW) will be responsible for providing telephone information and support to patients and their families,managing the administration and coordination of visits by adults, children, and families, including supporting the patient on their journey through the examination,and assisting with the use of the colposcope during the examination procedure.

The role also involves delivering advocacy support to patients and their families, ensuring a compassionate and patient-centred approach, while maintaining high standards through Anti-Contamination processes and measures.

In addition, the SPCW will work closely with the SARC Manager to recruit and train zero-hour SPCW, support outreach programs to raise awareness of SARC services, and assist in achieving and maintaining UKAS accreditation for the service.

Support the implementation and ongoing deliver of ISO 15189 and the FSR Code of Practice.

These activities include:

Training and competency assessing new SPCW in forensic cleaning.

Book in forensic consumables ensuring acceptance testing and inventory management is complete.

Assist with DNA Environmental Monitoring where applicable Auditing anti-contamination processes

Understanding contamination risks associated with the activities undertaken as part of their role.

About us

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK.

A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system.

Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.

Join the Best Provider, Make the Greatest Difference Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years.

At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field.

We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

Details Date posted

05 June 2025

Pay scheme

Other

Salary

£35.21 to £49.66 a session Shift retainers, plus £15.50 per hour (if over 3 hours) call out

Contract

Permanent

Working pattern

Part-time

Reference number

oc-1749124634-PFOZU

Job locations

Crawley

Crawley

RH11 7DH

Job description Job responsibilities

Location: Sussex SARC, and additional locations through the South East

Retainer rates from £35.21 to £49.66 (day and shift dependent); attendance payment £47.55; hourly rate IF called out for a case £15:85 (over 3 hours)

Part Time: Bank

Shift Pattern: On call hours, nights, weekends and bank holidays,

7 hours, 8 hours, 12 hours, 13 hours

Shift hours: 8 pm to 8am Monday to Friday

8pm to 9am Friday into Saturday

9am to 5pm Saturday and Sunday

5pm to 1am Saturday and Sunday

1am to 9am Saturday into Sunday

1am to 9am Sunday into Monday

Are you looking for a new and exciting alternative career path within the Health & Justice care sector?

This is the perfect opportunity for a compassionate person to join a growing, innovative and market-leading service provider within Sexual Assault Referral Centres (SARC).

The role of Patient Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required.

Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support during the forensic process and administration to manage patient care pathways and day to day service delivery.

The SPCW will also oversee the continued support of patients following their initial visit to the SARC.

This includes conducting follow-up calls, regular check-ins, and coordinating onward referrals, such as housing support, as part of a six-week patient case management program.

The SPCW will offer sensitive and non-judgmental support, empowering service users to regain control, rebuild their self-esteem, and progress positively in their recovery journey.

Company Benefits

Enhanced sickness pay scheme

Enhanced Maternity Pay after 1 year's service

Enhanced Neonatal/Adoption Pay after 1 year's service

Well-being programme

Advanced rota planning for better work-life balance

6 weeks annual leave

Pension Scheme

Bonus Scheme

Life Assurance

Apprenticeships

Employee Assistant Programme

Long Service/Team of the Month Awards

A range of accredited and CPD training courses and masterclasses

Funding for higher education courses after one years' service

DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace.

We uphold these principles in our organisational values and behaviours towards each other and our patients.

We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Job description Job responsibilities

Location: Sussex SARC, and additional locations through the South East

Retainer rates from £35.21 to £49.66 (day and shift dependent); attendance payment £47.55; hourly rate IF called out for a case £15:85 (over 3 hours)

Part Time: Bank

Shift Pattern: On call hours, nights, weekends and bank holidays,

7 hours, 8 hours, 12 hours, 13 hours

Shift hours: 8 pm to 8am Monday to Friday

8pm to 9am Friday into Saturday

9am to 5pm Saturday and Sunday

5pm to 1am Saturday and Sunday

1am to 9am Saturday into Sunday

1am to 9am Sunday into Monday

Are you looking for a new and exciting alternative career path within the Health & Justice care sector?

This is the perfect opportunity for a compassionate person to join a growing, innovative and market-leading service provider within Sexual Assault Referral Centres (SARC).

The role of Patient Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required.

Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support during the forensic process and administration to manage patient care pathways and day to day service delivery.

The SPCW will also oversee the continued support of patients following their initial visit to the SARC.

This includes conducting follow-up calls, regular check-ins, and coordinating onward referrals, such as housing support, as part of a six-week patient case management program.

The SPCW will offer sensitive and non-judgmental support, empowering service users to regain control, rebuild their self-esteem, and progress positively in their recovery journey.

Company Benefits

Enhanced sickness pay scheme

Enhanced Maternity Pay after 1 year's service

Enhanced Neonatal/Adoption Pay after 1 year's service

Well-being programme

Advanced rota planning for better work-life balance

6 weeks annual leave

Pension Scheme

Bonus Scheme

Life Assurance

Apprenticeships

Employee Assistant Programme

Long Service/Team of the Month Awards

A range of accredited and CPD training courses and masterclasses

Funding for higher education courses after one years' service

DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace.

We uphold these principles in our organisational values and behaviours towards each other and our patients.

We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Person Specification Qualifications Essential

• Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
• Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.
• Advanced DBS and level 2 Police vetting will be required

Experience Essential

• Good IT skills.
• Experience working in a supportive or customer focused environment.
• Knowledge and understanding confidentiality.
• Experience completing administrative duties.

Person Specification Qualifications Essential

• Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
• Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.
• Advanced DBS and level 2 Police vetting will be required

Experience Essential

• Good IT skills.
• Experience working in a supportive or customer focused environment.
• Knowledge and understanding confidentiality.
• Experience completing administrative duties.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Mountain Healthcare Ltd

Address

Crawley

Crawley

RH11 7DH

Employer's website

https://www.mountainhealthcare.co.uk/ (Opens in a new tab)

Employer details Employer name

Mountain Healthcare Ltd

Address

Crawley

Crawley

RH11 7DH

Employer's website

https://www.mountainhealthcare.co.uk/ (Opens in a new tab)