SARC Coordinator

Smiley & Co, Ltd.; Swindon; On-site; GBP 24,000 - 26,000; Full time

Job summary

A charity organization supporting sexual violence victims is seeking a full-time office-based coordinator in Swindon. This role involves coordinating administrative duties, liaising with clients, and ensuring high-quality service delivery. The ideal candidate will hold GCSEs in English and Mathematics and have strong IT skills. A supportive work environment with comprehensive benefits is offered.

Benefits

Comprehensive induction and training programme

Hybrid working policy

Health and wellbeing resources

Employee Assistance Programme

Qualifications

• Must have GCSE in English Language and Mathematics at grade C or above.
• Demonstrated proficiency in Intermediate IT skills including Microsoft Office.
• Ability to design, maintain administrative systems and databases.

Responsibilities

• Act as central contact point for the service leadership.
• Coordinate day-to-day administration duties.
• Liaise with clients and professionals via calls and emails.

Skills

Intermediate IT skills (Microsoft Office)

Flexibility and adaptability

Communication skills

Education

GCSE in English Language and Mathematics (grade C or above)

Job description

Location: Swindon SARC, The Gables, Shrivenham Road

Salary: £24,956 per annum rising to £25,350 per annum on successful completion of probation

Vacancy Type: Permanent

Closing Date: 12th October 2025

The Role

The Swindon Sexual Assault Referral Centre (SARC) is looking for a full time office based coordinator to support the smooth running of the Service. The post holder will work alongside and support the SARC Manager and SARC Team Leader.

Key Responsibilities

• Central point of contact for the Leadership of the service
• Day to day co-ordination and delivery of all administration duties
• Taking calls and liaising with clients and professionals
• Completing follow up calls
• Processing cases and referrals
• Managing emails and all other correspondence
• Ability to work to tight deadlines
• Ensuring that the information provided is of the highest quality and that both clients and operational staff needs are met

Skills And Qualifications

• English Language and Mathematics GCSE or equivalent grade C or above
• Demonstrable proficiency in Intermediate IT skills (Microsoft Office)
• Experience and ability to design, maintain and develop administrative systems and spreadsheets / databases
• Affinity with ethos of the charity (Living in a society free from Sexual Violence)
• Flexibility and the ability to adapt according to the needs of the service

Benefits

• A comprehensive induction and training programme, with a hybrid working policy for a better work/life balance.
• A wellbeing day per financial year (1st April to 31st March)
• Access to external supervision to discuss personal or emotional responses to traumatic cases, to ensure emotional and psychological wellbeing.
• Health and wellbeing resources including their staff Wellbeing Group, Staff Consultation Committee and active participation in their employee engagement platform.
• Access to an Employee Assistance Programme which includes a 24/7 telephone helpline offering medical, emotional and financial support.
• Working for an organisation committed to Equality, Diversity and Inclusion. They encourage applications from all sections of the community, and all backgrounds regardless of age, race, faith, disability, neurodiversities, genders, gender expression or sexuality. First Light are a Disability Confident Committed Employer and have an LGBTQIA+ Staff Network.
• Annual pay review and employer contribution pension scheme.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.