SAP Utilities Functional Consultant- Retail

Thames Water Utilites; England; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

Thames Water is seeking an SAP Utilities Functional Consultant to enhance their delivery processes and technology roadmap. The role involves engaging with stakeholders, providing training, and ensuring alignment on system designs. With competitive salary and diverse benefits, this position is crucial for supporting digital transformation in the UK's largest water company.

Benefits

26 days holiday per year increasing to 30

Generous Pension Scheme

Health and wellbeing benefits

Qualifications

• Experience in SAP utilities with a focus on billing and customer service integration.
• Ability to create functional specifications and solutions.
• Specialist knowledge in Rate Structures and Payment Plans.

Responsibilities

• Coordinate with Product Owners to align processes and design.
• Provide training and promote continuous process improvement.
• Hands-on configuration and testing in SAP.

Skills

Process analysis

System design

Continuous improvement

Billing

Integration knowledge

Job description

As an SAP Utilities Functional Consultant, you will bring expertise in process analysis, process and system design, systems development, configuration, testing, implementation, and training.

You will support the SAP Product Teams in Retail and Group to guide delivery, ensure solutions and specifications meet our quality requirements, and ultimately deliver the technology roadmap to support digital transformation. In addition, you will work closely with the Business Stakeholders to limit the customisation only to those that are differentiating and adopt best practice processes in those that are not.

What you’ll be doing as a SAP Utilities Functional Consultant- Retail

• Responsible for coordinating with Product Owners and Business Process Owners to ensure alignment between processes and design
• Work closely with the Business process owners to promote continuous process improvement and provide training and upskilling
• Be hands on for configuration and testing
• Provide specialist help during production incidents and triage
• Create and Manage delivery artefacts

Base location – Hybrid – Walnut Court Swindon

Working pattern - Monday to Friday 36 hours

What you should bring to the role

Essential

• Understand business requirements, provide solutions, functional specifications and configure the system accordingly
• Ability to create delivery artefacts including process and design documentation
• Specialist in Billing – Master Data, Rate Structures, Budget Billing, Payment & Instalment Plans, Exception Management, Invoice Management
• Knowledge of integration of Customer services with a CRM platform
• Understanding of Finance Contract Accounting (FI-CA)
• Configuration & Set Up of Business & Technical Master Data
• Knowledge of IDE and market flows with MOSL

Desirable

• Experienced in agile delivery
• Have S/4Hana upgrade experience
• Knowledge of ABAP
• Experience in Systems Integrations
• Knowledge of Utilities implementation in the UK water industry

What’s in it for you?

• Competitive salary from £60,000 to £70,000 per annum depending on experience
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.