SAP Support Analyst

Harrods; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Harrods seeks an SAP Support Analyst to enhance support services for SAP users within the IT team. This permanent position involves resolving SAP application issues, managing service requests, and supporting operational changes, while emphasizing excellent problem-solving and communication skills to deliver high-quality service.

Qualifications

• Experience providing SAP support to users.
• Excellent problem-solving skills for SAP modules.
• Ability to work independently with minimal supervision.

Responsibilities

• Provide support for SAP applications and integrations.
• Ensure documentation for end-user processes is updated.
• Conduct root cause analysis to reduce support tickets.

Skills

Problem-solving

Communication

Customer service

Time management

Tools

SAP SD

SAP MM

SAP WM

SAP FICO

SAP EWN

SAP CAR

Job description

SAP Support Analyst

We are looking for an SAP Support Analyst to join our IT team here at Harrods. You will be responsible for providing support services to the Harrods business for SAP application users

About The Role

In this role you will be required to support the team lead in delivering high-level service and resolution of SAP applications, Integrations and third party application issues raised by the business users, ensuring services are delivered within the agreed SLAs or better.

You will also;

• Ensuring end-user process documentation is kept up to date
• Support and triage of Service Requests and assignment to the SAP Applications team or other IT resources to resolution, delivering the same good IT service
• Participate in business readiness for system and operational changes as required to support the team lead
• Provide root cause analysis on tickets and actively promote solutions to reduce support tickets

About You

The successful candidate will have previous delivery of SAP service to all SAP users as well as previous experience in cross-modular functions, SAP modules: SD, MM, WM, EWN, CAR, FICO. It is important that you have excellent problem-solving skills required, ability to deep dive into different modules of SAP to identify the root cause of defects

You will also have the following;

• Excellent communication skills along with a proven ability to influence outcomes in an effective manner
• Highly professional individual, willing to take ownership of problems and provide
  workable solutions
• Strong customer service focus when dealing with both internal and external parties
• Ability to perform duties effectively with minimum supervision and guidance

About Us

As the world’s leading luxury retail emporium, we craft magic, memorable experiences for our customers and support our talented teams to become the best ambassadors for our global brand. We set the highest standards and reward the remarkable people who help usmaintainthem

Our Promise to You

Help us make the impossible possible for our customers andwe’lldo something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundantopportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from allwalks of lifecan grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desiredcriteriabut feel you have the skills and experience to thrive in this role coupled with an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Additional Information:

Time Type:

Permanent

Department:

IT Data Analytics (Tina Harvey)