SAP Support Analyst

TN United Kingdom; Leicester; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking skilled SAP Support Analysts to join their Digital & IT team. In this hybrid role, you will provide essential system support for SAP/ERP applications, ensuring seamless operations and effective communication with stakeholders. Your expertise will help translate business needs into technical requirements, manage change processes, and enhance system performance. This position offers a collaborative environment focused on sustainability and innovation, making it an exciting opportunity for those looking to make a significant impact in the field.

Qualifications

• Specialist SAP knowledge across Supply Chain, Finance, and Production Planning.
• Experience supporting enterprise SAP systems and understanding application architecture.

Responsibilities

• Act as SAP Subject Matter Expert for technical and business process changes.
• Perform proactive monitoring for supported systems and resolve SAP-specific issues.

Skills

SAP System Knowledge

Problem-Solving Skills

Business Analyst Skills

ITIL Foundation

Education

ITIL Foundation Qualification

Tools

SAP ERP

Job description

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Client:

saint_gobain_group

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

424ddb57629b

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

SAP Support Analyst

Here at Saint Gobain Digital, we are looking for several SAP Support Analysts to join our Digital & IT team in East Leake, Loughborough. These are permanent roles working 36.25 hours per week, Monday to Friday. We have a hybrid working policy.

The role involves providing specialist system support to customers using SAP/ERP applications, including advice, system guidance, support services, proactive/reactive maintenance, and fault resolution. The SAP Support Analyst will also work as a Business Analyst to translate customer and business needs into technical requirements and manage the delivery of developments through change management and project processes.

What will I be doing:

1. Act as one of four SAP Subject Matter Experts for the UK Digital & IT team on technical and business process changes impacting live SAP systems.
2. Follow change management processes to oversee the scoping and implementation of new or changed services, ensuring communication in advance of changes.
3. Perform proactive monitoring for supported systems, investigating anomalies to minimize disruption.
4. Review and approve documentation for new and upgraded systems covering design, development, testing, implementation, and post-live support.
5. Own and resolve SAP-specific issues and incidents within SLAs, maintaining effective communication with customers and suppliers.

What do I need to be successful:

1. Specialist SAP system knowledge across key modules such as Supply Chain Management, Maintenance & Management, Finance, and Production Planning.
2. Experience supporting enterprise SAP systems across key modules.
3. Understanding of application architecture and system interfacing principles.
4. ITIL Foundation qualification or experience in the ITIL Service lifecycle.
5. Excellent problem-solving skills.
6. Business Analyst or consultative skills, with experience translating business needs into technical requirements.

About Us

Saint Gobain, established in 1665, employs 179,000 people across 76 countries, with a diverse workforce. Our purpose is to “make the world a better home” and achieve zero carbon emissions by 2050.

We design, manufacture, and distribute materials and solutions that impact daily life and promote sustainability, safety, and performance in buildings, transportation, infrastructure, and industrial applications.

We value diversity and are committed to creating an inclusive environment where everyone is welcomed and valued.

Flexibility

We are open to flexible working arrangements to accommodate individual needs. While we cannot guarantee all flexibility requests, we are committed to listening and discussing options with candidates.