SAP Service Delivery Manager - Location Flexible

JR United Kingdom; Slough; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Une entreprise dynamique recherche un SAP Service Delivery Manager pour superviser la livraison de services SAP à travers sa base de clients au Royaume-Uni. Le candidat idéal aura une solide expérience en gestion de services SAP et une connaissance des processus ITIL. Vous jouerez un rôle clé en maintenant des niveaux de satisfaction élevés des clients grâce à une gestion efficace des incidents et à l'optimisation des opérations. Cet emploi offre des opportunités de développement de carrière et un environnement de travail inclusif.

Benefits

Culture d'entreprise inclusive

Opportunités de croissance de carrière

Paquet salarial compétitif

Qualifications

• 7+ ans d'expérience en gestion des services SAP.
• Connaissance approfondie des pratiques ITIL et des cadres de gestion des services.
• Certifications PMP, ITIL ou SAP sont un plus.

Responsibilities

• Assurer la livraison efficace des services SAP en respectant les SLAs.
• Agir comme point de contact principal entre l'équipe de support SAP et les unités commerciales.
• Gérer les demandes de changement SAP et minimiser les interruptions opérationnelles.

Skills

Gestion de services SAP

Gestion des parties prenantes

Conformité et sécurité

Communication

Gestion des incidents

Education

Baccalauréat en informatique ou domaine connexe

Job description

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SAP Service Delivery Manager - Location Flexible, slough

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Client:

retailsolutions UK

Location:

slough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Job Title: SAP Service Delivery Manager

Location: UK Nationwide

Department: SAP Application Management Services

Reports To: Head of Support

Employment Type: Full-Time

Job Overview:

We are seeking a skilled and experienced SAP Service Delivery Manager to lead the delivery and support of SAP systems and services across our customer base. This role ensures high-quality service delivery, operational efficiency, and alignment of SAP solutions with customers business objectives. The ideal candidate will have a strong background in SAP modules, ITIL-based service management, and stakeholder engagement.In addition, you will be responsible for ensuring quality service transition for selected customer projects as they migrate to BAU support.

Key Responsibilities:

Service Delivery Oversight

• Ensure the effective and timely delivery of SAP services (including ECC, S/4HANA, BW, CAR, etc.), meeting SLAs and KPIs.

Stakeholder Management

• Act as the main point of contact between the SAP support team, internal business units, and external vendors. Ensure high levels of customer satisfaction.

Incident & Problem Management

• Oversee resolution of SAP-related incidents and problems, ensuring root cause analysis and continuous improvement.

Change & Release Management

• Coordinate SAP change requests, patches, and upgrades while minimizing disruption to business operations.
• Manage SAP service providers, ensuring contractual compliance, performance, and value delivery.

Compliance & Security

• Ensure SAP systems comply with internal policies, industry standards, and regulatory requirements.
• Drive initiatives to optimize SAP operations, enhance automation, and improve end-user experience.

Qualifications & Experience:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 7+ years of experience in SAP service management or a related role.
• Proven experience managing SAP systems (ECC, S/4HANA, etc.) and related services.
• Strong knowledge of ITIL practices and service management frameworks.
• Excellent communication, organizational, and leadership skills.
• Experience with vendor management.
• PMP, ITIL, or SAP certifications are a plus.

Preferred Skills:

• Familiarity with agile and DevOps principles.
• Ability to manage multi-site or global SAP operations.
• Experience in retail sector.

Why Join Us?

• Opportunity to work with cutting-edge SAP technologies.
• Supportive and inclusive company culture.
• Competitive salary and benefits package.
• Career growth and training opportunities.