SAP Service Delivery Manager - Location Flexible

JR United Kingdom; Glasgow; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

Une entreprise dynamique recherche un SAP Service Delivery Manager pour mener la livraison et le support des systèmes SAP à travers des clients au Royaume-Uni. Vous serez responsable de garantir une qualité de service optimale et de promouvoir des initiatives d'amélioration continue, en plus de servir de point de contact principal entre les équipes et les parties prenantes externes. Ce rôle, impliquant des technologies SAP avancées et un environnement collaboratif, offre des opportunités de croissance professionnelle et des avantages concurrentiels.

Benefits

Culture d'entreprise inclusive

Salaires et avantages compétitifs

Opportunités de croissance de carrière

Technologies SAP à la pointe

Qualifications

• 7+ années d'expérience en gestion de services SAP.
• Expérience avec SAP ECC, S/4HANA.
• Certifications PMP, ITIL ou SAP sont un plus.

Responsibilities

• Oversight de la livraison et support des services SAP.
• Gestion des incidents et problèmes liés aux systèmes SAP.
• Coordination des demandes de changement SAP.

Skills

Gestion de services SAP

ITIL

Communication

Gestion des parties prenantes

Education

Bachelor's degree en IT ou domaine connexe

Job description

Social network you want to login/join with:

SAP Service Delivery Manager - Location Flexible, glasgow

col-narrow-left

Client:

retailsolutions UK

Location:

glasgow, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

col-wide

Job Description:

Job Title: SAP Service Delivery Manager

Location: UK Nationwide

Department: SAP Application Management Services

Reports To: Head of Support

Employment Type: Full-Time

Job Overview:

We are seeking a skilled and experienced SAP Service Delivery Manager to lead the delivery and support of SAP systems and services across our customer base. This role ensures high-quality service delivery, operational efficiency, and alignment of SAP solutions with customers business objectives. The ideal candidate will have a strong background in SAP modules, ITIL-based service management, and stakeholder engagement.In addition, you will be responsible for ensuring quality service transition for selected customer projects as they migrate to BAU support.

Key Responsibilities:

Service Delivery Oversight

• Ensure the effective and timely delivery of SAP services (including ECC, S/4HANA, BW, CAR, etc.), meeting SLAs and KPIs.

Stakeholder Management

• Act as the main point of contact between the SAP support team, internal business units, and external vendors. Ensure high levels of customer satisfaction.

Incident & Problem Management

• Oversee resolution of SAP-related incidents and problems, ensuring root cause analysis and continuous improvement.

Change & Release Management

• Coordinate SAP change requests, patches, and upgrades while minimizing disruption to business operations.
• Manage SAP service providers, ensuring contractual compliance, performance, and value delivery.

Compliance & Security

• Ensure SAP systems comply with internal policies, industry standards, and regulatory requirements.
• Drive initiatives to optimize SAP operations, enhance automation, and improve end-user experience.

Qualifications & Experience:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 7+ years of experience in SAP service management or a related role.
• Proven experience managing SAP systems (ECC, S/4HANA, etc.) and related services.
• Strong knowledge of ITIL practices and service management frameworks.
• Excellent communication, organizational, and leadership skills.
• Experience with vendor management.
• PMP, ITIL, or SAP certifications are a plus.

Preferred Skills:

• Familiarity with agile and DevOps principles.
• Ability to manage multi-site or global SAP operations.
• Experience in retail sector.

Why Join Us?

• Opportunity to work with cutting-edge SAP technologies.
• Supportive and inclusive company culture.
• Competitive salary and benefits package.
• Career growth and training opportunities.