SAP Service Delivery Manager

La Fosse Associates; Liverpool City Region; On-site; GBP 60,000 - 90,000; Full time

Job summary

A consultancy is seeking an SAP Service Delivery Manager based in the Merseyside area to lead global support operations for SAP, with a focus on S/4HANA. In this pivotal role, you will manage support processes, ensure compliance, and lead a multi-functional team. Ideal candidates will possess strong SAP expertise, leadership skills, and experience in transformation projects. This opportunity allows you to shape the future of SAP service delivery while contributing to a major transformation initiative.

Qualifications

• Proven track record in leading application functions through growth and transformation.
• Strong expertise in SAP technologies, particularly S/4HANA.
• Experience managing remote and outsourced teams.

Responsibilities

• Lead day-to-day support operations for SAP technologies.
• Oversee Incident, Problem, and Change management processes.
• Manage vendor relationships for SAP support and AMS.

Skills

Leadership

SAP expertise

Communication

Vendor management

Job description

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SAP Service Delivery Manager, Merseyside

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Client:

Location:

Merseyside, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

16e5d4be34d7

Job Views:

5

Posted:

19.08.2025

Expiry Date:

03.10.2025

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Job Description:

We have partnered with a company who are seeking an experienced SAP Service Delivery Manager to take ownership of global BAU support operations for SAP, with a particular focus on S/4HANA. With 18 months left in a significant S/4HANA transformation journey, this role offers the opportunity to shape the future of SAP service delivery and ensure operational excellence.

Key Responsibilities

Lead day-to-day support operations for SAP technologies across a global environment, ensuring optimal performance, availability, and compliance with SLAs.

Oversee Incident, Problem, and Change management processes, acting as the escalation point for support-related issues.

Manage vendor relationships for SAP support and Application Management Services (AMS).

Drive continuous improvement through KPI monitoring and service optimisation.

Ensure compliance with internal controls, audit requirements, security standards, and licensing regulations.

Lead SAP change and release management processes.

Provide strategic direction for BAU SAP projects.

Line manage a multi-functional SAP support team, including functional consultants, BI development, and governance.

About You

Proven track record in leading application functions through significant growth and transformation.

Strong expertise in SAP technologies, particularly S/4HANA.

Experience managing remote and outsourced teams.

Strong communication skills, able to engage technical and non-technical stakeholders.

Knowledge of SOx-compliant environments.

Why Join?
This is a pivotal opportunity to take a leadership role in a large-scale SAP transformation, ensuring service excellence while supporting the final stages of an S/4HANA journey.

If you are a driven leader who thrives in complex, global SAP environments, we would love to hear from you.

The role is based in the Northern England and some travel onsite a few times a week may be required. For more details please apply.