SAP CS Consultant

Apps IT Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Apps IT Limited is seeking an experienced SAP Service S/4HANA Consultant for a 6-month freelance contract in the United Kingdom. The consultant will lead SAP Service implementations, ensuring alignment with business processes while troubleshooting and optimizing SAP solutions. Key skills include proven expertise in SAP Customer Service, strong configuration skills, and an understanding of service management and integration with other SAP modules. The role requires strong communication and stakeholder management abilities.

Qualifications

• 5+ years of experience as an SAP CS Consultant.
• Strong configuration expertise in SAP Customer Service module.
• Experience integrating SAP CS with SD and PM modules.

Responsibilities

• Lead and support SAP Service module implementations and enhancements.
• Configure SAP Service functionalities including service orders and contracts.
• Work closely with stakeholders to gather requirements.

Skills

SAP Customer Service module expertise

Stakeholder management

Communication skills

Agile delivery experience

Education

Bachelor's degree in IT, Business, or related field

SAP certification in Customer Service or related module

Job description

Contract Length: 6 Month Freelance Contract

Inside IR35

Role Overview

We are seeking an experienced SAP Service S/4HANA Consultant to support ongoing SAP initiatives, enhancements, and support activities. The successful candidate will play a key role in configuring, implementing, and optimizing SAP Service solutions, ensuring alignment with business processes and service management objectives.

Key Responsibilities

• Lead and support SAP Service module implementations, enhancements, and support activities
• Configure and customize SAP Service functionalities including service orders, notifications, contracts, warranties, and installed base
• Work closely with business stakeholders to gather requirements and translate them into functional specifications
• Integrate SAP CS with other SAP modules such as SD, PM, MM, and FI/CO
• Provide expertise in service processing, field service, and customer support workflows
• Support data migration, testing (unit, integration, UAT), and deployment activities
• Troubleshoot and resolve system issues, providing ongoing support and optimization
• Create and maintain documentation including functional specs, process flows, and user guides
• Deliver user training and knowledge transfer where required

Required Skills & Experience

• Proven experience as an SAP CS Consultant (typically 5+ years)
• Strong configuration expertise in SAP Customer Service module
• Solid understanding of service management processes and best practices
• Experience integrating SAP CS with SD (Sales & Distribution) and PM (Plant Maintenance)
• Hands-on experience with service orders, service contracts, and installed base management
• Ability to work independently in a contract environment with minimal supervision
• Strong stakeholder management and communication skills
• Experience with S/4HANA Customer Service or Service Management
• Knowledge of SAP CRM or SAP Service Cloud integration
• Familiarity with Fiori apps and SAP UI5
• Experience working in Agile or hybrid delivery environments

Qualifications

• Bachelor’s degree in IT, Business, or related field (or equivalent experience)
• SAP certification in Customer Service or related module (preferred)