SAP CoE Quality manager

Hitachi Rail; Stafford; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology company in the UK is seeking a Quality Assurance (QA) and Control Manager to oversee the quality assurance activities for SAP ERP implementation. The successful candidate will define quality standards, manage compliance, and work with cross-functional teams to ensure operational excellence. This role requires extensive experience in SAP and quality management certifications. A commitment to continuous improvement is essential.

Qualifications

• 15+ years of experience in large scale SAP ERP implementation.
• At least 7+ years in quality assurance/control in SAP/ERP projects.
• Proficient in both spoken & written English language.

Responsibilities

• Define and implement a QA strategy for service management.
• Conduct quality gate reviews on SAP-CoE projects.
• Monitor deliverables from SAP consultants and business stakeholders.

Skills

SAP modules understanding

Quality Management certification

Process design experience

Strong communication skills

Education

Bachelor’s or master’s degree in information technology or related field

Tools

SAP Activate

ISO 9001

Job description

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The Quality Assurance (QA) and Control Manager will oversee the planning, coordination, and execution of QA activities for a large-scale SAP ERP set up. This role ensures that SAP-Center of Expertise meet internal quality standards, industry best practices, and business requirements. The manager will also be responsible for designing and managing governance frameworks to monitor process improvements and maintain long-term operational excellence in ERP and enabled processes aligned to the strategic objectives of SAP-CoE.

How you’ll make an impact:

Define and implement a comprehensive quality assurance strategy and plan specific to the service management (defects/ incident management, and related interfaces), specification and development of new functionality, project management, and operations.

Develop and enforce quality standards, testing protocols, and documentation procedures across SAP modules (e.g., FI/CO, MM, SD, PP, etc.,).

Conduct quality gate reviews on SAP- CoE projects.

Monitor deliverables from SAP consultants, developers, and business stakeholders to ensure they meet agreed-upon quality criteria.

Provide any special input reviewing the testing procedures and development and execution of testing strategies including Unit Testing, Integration Testing, User Acceptance Testing (UAT), and Regression Testing.

Ensure qualitative process in defects management.

Establish control mechanisms to ensure that implemented ERP processes are compliant with internal policies and external regulations (e.g., SOX, GDPR).

Work closely with BU/FU leads and business process owners to align SAP processes with organizational objectives and continuous improvement efforts.

Define KPIs and dashboards to monitor process adherence and performance post-implementation.

Implement and drive continuous improvements in SAP- CoE.

Maintain quality Document management system.

Identify, document, and manage quality-related risks.

Conduct root cause analysis for defects or process failures and ensure corrective/preventive actions are implemented.

Conduct periodic process Audits and implement corrective actions.

Ensure Process compliance through effective documentation and process traceability.

Provide regular QA status reports to management/ steering committees.

Facilitate workshops and meetings with functional teams to ensure quality awareness and continuous engagement.

Act as a point of contact for QA/QC-related issues and escalate critical quality risks appropriately.

Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

Bachelor’s or master’s degree in information technology, Engineering, or related field.

15+ years of experience in large scale SAP ERP implementation with at least 7+ years in quality assurance/control in SAP/ ERP projects.

Strong understanding of SAP modules and implementation methodologies (e.g., SAP Activate, ASAP, ADO, Panaya, etc.,).

Certification in Quality Management (e.g., Six Sigma, ISO 9001) and SAP Quality Assurance.

Proven experience in enterprise process design, process mapping, and control frameworks.

Proficiency in both spoken & written English language is required.

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