SAP Analyst-

Harrods Careers; City Of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading luxury department store is seeking a SAP Analyst to join their IT team. In this role, you will provide support to SAP application users and manage customer expectations. The ideal candidate will have extensive experience in problem management and SAP modules including SD, MM, WM, EWM, CAR, and FICO. This position offers a permanent role with an excellent benefits package, including flexible working and significant in-store discounts.

Benefits

Company pension

Flexible working

25 days’ holiday + birthday off

Up to 33% in-store discount

Season ticket loan

Qualifications

• Years of experience in effective problem management and issue resolution.
• Strong problem-solving skills to investigate SAP modules.
• Capable of thorough investigation and issue prevention.

Responsibilities

• Manage customer expectations via regular communication.
• Participate in business readiness for system and operational changes.
• Support and triage Service Requests delivering good IT service.
• Stay updated with industry trends and initiatives.

Skills

Problem management

SAP modules expertise (SD, MM, WM, EWM, CAR, FICO)

Job description

Overview

We are looking for a SAP Analyst to join our IT team here at Harrods. You will be responsible for providing support services to the Harrods business for SAP application users.

On-call rotation and occasional weekend/overnight work is required in this role.

About the Role

The SAP Analyst will be expected to work with the SAP Applications Functional team to ensure that resolutions are available, and where required will work with the Principal Analyst to ensure the developers are able to deliver the solution, always adhering to industry best practices whilst working to a common application strategy to ensure SAP functions run efficiently and effectively.

You will also;

• Manage customer expectations via regular communication
• Participate in business readiness for system and operational changes as required to support the Team Leader
• Support and triage of Service Requests and assignment to the SAP Applications team or other IT resources to resolution, delivering the same good IT service
• Actively being involved with the broader IT community to ensure Harrods is up to date with industry trends and initiatives

About You

The ideal candidate will have years of experience in effective problem management and issue resolution, with the ability to escalate issues appropriately when necessary. They should possess strong problem-solving skills and be capable of thoroughly investigating various SAP modules to identify root causes of defects—not only aiming to resolve issues but also to prevent their recurrence.

A solid background in cross-modular functions is essential, with hands-on experience in SAP modules such as SD, MM, WM, EWM, CAR, and FICO; the broader their module expertise, the better. The candidate should also be open and willing to work across different SAP modules as needed.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants), and a season ticket loan.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Additional Information

Time Type: Permanent

Department: SAP Merchandise Management (Vicky Forbes)