Sanctuary Service Co-ordinator

Medirest Signature; Tendring, Colchester; On-site; GBP 26,000; Full time

Job summary

An organization in North East Essex is seeking a Service Coordinator to provide emotional support and manage volunteer activities within their Sanctuary. This role involves active engagement with the community to prevent mental health crises, as well as the recruitment and training of volunteers. Applicants should possess relevant experience and skills in mental health support to ensure effective service delivery and compliance with performance indicators.

Benefits

36 days holiday including bank holidays

Competitive pension

Training and development opportunities

Flexible working arrangements

Annual wellbeing day

Onsite parking at most locations

Company sick pay based on length of service

Qualifications

• Experience in mental health support and knowledge of practices in the area.
• Ability to train and support volunteers effectively.
• Strong organizational skills for monitoring service data and KPIs.

Responsibilities

• Provide emotional support to individuals at risk of mental health crises.
• Recruit, train, and support volunteers for the service.
• Monitor and record service data aligned with KPIs.

Skills

Active listening

De-escalation techniques

Emotional support

Job description

Hours: 37.5 hours per week. Service open 10:00 – 23:00, 7 days per week, 365 days a year. Must be flexible and available some weekends.

Base: Colchester and Clacton Sanctuaries

Salary: £25,750 per annum

The North East Essex (NEE) Sanctuary provides support to individuals presenting with emotional distress and at risk of escalating towards a mental health crisis. The Service Coordinator will be part of an experienced team, providing emotional support through skills such as active listening, de-escalation, and distraction techniques to prevent referrals to secondary mental health services, Urgent Treatment Centres (UTC), and other emergency services.

The post holder will support the NEE Sanctuary team and volunteers by applying their knowledge of mental health in North East Essex. Responsibilities include recruitment, training, and support of volunteers supporting the service.

The Service Coordinator will monitor, collect, and record service data aligned with the service's key performance indicators (KPIs), and will deputise for the service manager and support senior support workers when necessary.

The NEE Sanctuary operates from two central locations in Colchester and Clacton, with outreach services in Harwich and Brightlingsea.

Interviews are scheduled for Friday, 29th August 2025.

We are a real living wage employer and offer a range of benefits including: 36 days holiday (including 8 bank holidays, pro-rata for part-time), competitive pension, recruitment referrals, training and development, flexible working, annual wellbeing day, expert supervision and peer support, extended lunch breaks, onsite parking at most locations, company sick pay based on length of service, and a charity worker discount scheme.

We are committed to fostering a diverse and inclusive workforce, working with our communities and partners to drive innovation and better decision-making. We welcome applications from individuals of all backgrounds to better reflect our communities.

Join us in creating an environment where everyone feels supported, respected, and valued. Let’s build a community rooted in inclusivity and mutual respect.