Sample Dispatch Technician (M/F/D)

Avantor, Inc.; Ullesthorpe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global scientific company is seeking a detail-oriented Sample Dispatch Technician to join their team in Cambridge, UK. This full-time role involves preparing and aliquoting scientific samples for global shipment, ensuring compliance with international regulations, and coordinating logistics. The ideal candidate has a scientific background with hands-on experience in laboratory settings and shipping, along with strong communication skills. This position supports operational efficiency within a collaborative environment.

Qualifications

• Hands-on experience in a laboratory setting.
• Experience in shipping or logistics for scientific goods.
• Familiarity with IATA, ADR, IMDG, and CLP regulations.

Responsibilities

• Prepare and aliquot scientific samples for global shipment.
• Coordinate dispatch documentation and regulatory compliance.
• Monitor and track shipments, resolving delivery issues.

Skills

Laboratory experience

Customer service skills

Communication skills

Microsoft Excel proficiency

Education

Minimum A-Level in a scientific subject

Job description

Overview

Avantor is seeking a detail-oriented, science-savvy Sample Dispatch Technician to join our team in Cambridge, UK. In this dynamic role, you will play a key part in the global shipment of research samples, ensuring compliance with international regulations and supporting operational efficiency across both logistics and laboratory environments. The role is full-time and permanent, based at The Discovery Centre, Bio-Medical Campus in Cambridge. Working hours are Monday to Friday, 9:00 – 17:00. It is a collaborative position supporting the dispatch of biological, chemical, and hazardous samples worldwide.

This role involves aliquoting scientific samples, managing dispatch activities, and assisting with workload allocation based on incoming service tickets. You will be the point of contact for scientists’ queries related to sample shipments and logistics coordination.

Responsibilities

• Prepare and aliquot scientific samples for global shipment, ensuring compliance with international transport regulations and safety standards.
• Coordinate and manage dispatch documentation, including labeling, customs paperwork, and regulatory compliance for hazardous and temperature-sensitive goods.
• Monitor and track shipments proactively, resolve delivery issues, and escalate complex queries to ensure timely and accurate sample delivery.
• Support workload planning and ticket-based task allocation to optimise team efficiency and service delivery.
• Lead and contribute to continuous improvement initiatives, including process optimisation, KPI reporting, and preparation for regulatory audits.

Qualifications

• Minimum A-Level in a scientific subject (or equivalent).
• Hands-on experience in a laboratory setting (e.g. laboratory technician, sample preparation, aliquoting).
• Experience in shipping or logistics, ideally involving scientific or dangerous goods.
• Familiarity with IATA/ADR/IMDG, CLP (GHS), and REACH regulations is desirable.
• Experience in a ticket-operated environment or workload planning is a plus.
• Strong customer service and communication skills.
• Proficiency in Microsoft Excel and other reporting tools.

The statements described are intended to convey the general nature and level of work performed and are not an exhaustive list of responsibilities, duties, and skills. Avantor is proud to be an equal opportunity employer.