Salon Manager

JR United Kingdom; Cardiff; On-site; GBP 36,000; Full time

Job summary

A leading beauty studio at Superdrug is seeking a Salon Manager in Cardiff. The role encompasses team leadership, customer service excellence, and operational management within a vibrant beauty environment. Benefit from professional in-house training, bonuses, and an engaging team culture.

Benefits

28 days holiday

Bonus of up to 25% of your salary

Up to 30% staff discount at Superdrug

Complimentary treatments

Attendance at annual Beauty Studio conference

Enhanced maternity/paternity leave

Qualifications

• Minimum NVQ Level 3, ideally Level 4 in hairdressing.
• Outstanding communication and management experience.
• Background in hairdressing, barbering, or beauty therapy.

Responsibilities

• Lead studio team, manage operations, and ensure customer satisfaction.
• Oversee performance, schedules, and training of approximately 15 staff.
• Handle customer queries and complaints professionally.

Skills

Communication

Team Management

Customer Service

Education

NVQ Level 3 in Hairdressing

NVQ Level 4 in Hairdressing

Job description

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Job Title: Salon Manager

Location: St Davids Cardiff

Hours: 39 hours per week

Salary: £35,500 per year

Beauty Studio at Superdrug

We currently have 9 fully functioning Hair & Beauty Salons with plans to expand. We offer treatments ranging from Hair & Barbering, brows, nails, to Lashes and partner with professional brands such as Orly, Studex, Lash Perfect, Eyelash Emporium & Schwarzkopf.

What’s in it for you?

Our success depends on our people – they make the difference. We value personality, have fun, and work hard to deliver the Superdrug experience! In return, we offer:

• 28 days holiday
• Bonus of up to 25% of your salary
• Up to 30% staff discount at Superdrug, complimentary treatments, and various competitions with prizes like photoshoots, ORLY hampers, Love2Shop vouchers, and team nights out
• Professional in-house training with brand partners
• Attendance at our annual Beauty Studio conference
• Enhanced maternity/paternity/shared parental/adoption leave, sick pay, and support for pregnancy loss

The Role

In addition to working as a Senior Stylist, the role involves leading the team and managing operations. Services include brow and lash treatments, manicures, pedicures, lash extensions, spray tanning, and full hair and barbering services.

• Manage the studio team to deliver excellent customer service within the Beauty Studio environment.
• Team management including performance, rotas, and training for approximately 15 stylists, barbers, and beauty therapists.
• Ensure customers are welcomed and leave satisfied, professionally handling queries and complaints.
• Encourage upselling and promote the Beauty Studio services within the Superdrug store.
• Oversee stock ordering and management.
• Lead by example to ensure top-quality consultations and advice, especially during colour services.

About You

• NVQ Level 3 minimum, ideally NVQ Level 4 in hairdressing
• Outstanding communication skills and management experience
• Background in hairdressing, barbering, or beauty therapy