Salon Front Desk & Client Experience Coordinator

Joshhairandbeauty; Greater London; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Flexible hours

Friendly team environment

Permanent position

Job summary

Josh Hair and Beauty Salon in Croydon is seeking a friendly, organised Salon Coordinator / Receptionist to join our team. You will be the first point of contact for clients and help deliver an exceptional salon experience from arrival to checkout.

You will manage the salon diary, greet guests, check in/out using Salon IQ, handle bookings, confirmations and admin tasks, and assist with stock and client records. Flexible full-time or part-time hours with permanent status.

Qualifications

• Previous experience in a salon, reception, hospitality or admin role.
• Excellent verbal and written communication skills.
• Highly organised with strong attention to detail.
• Confident using technology and booking systems.

Responsibilities

• Greet clients warmly and professionally on arrival.
• Check clients in and out using Salon IQ, ensuring records are accurate.
• Book, reschedule and cancel appointments using Salon IQ.
• Maintain reception and waiting area tidy and stocked.
• Send appointment reminders and client communications.
• Support stylists by keeping them informed and on time.
• Assist with stock checks and product reordering.
• Maintain client records and service history.
• Assist with preparing client packages and service bundles.
• Monitor salon email and daily admin tasks.

Skills

Verbal communication

Written communication

Highly organised

Multitasking

Tools

Salon IQ

Job description

Josh Hair and Beauty Salon in Croydon is seeking a friendly, organised Salon Coordinator / Receptionist to join our team. You will be the first point of contact for clients and help deliver an exceptional salon experience from arrival to checkout.

You will manage the salon diary, greet guests, check in/out using Salon IQ, handle bookings, confirmations and admin tasks, and assist with stock and client records. Flexible full-time or part-time hours with permanent status.