Salespoint Team Leader (ECR) (2945)

GTR (Govia Thameslink Railway); Croydon; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a leading company as a Salespoint Team Leader in Croydon. You'll be pivotal in delivering outstanding customer service while managing a dedicated team. This full-time role involves working varied shifts and requires local residency to ensure timely arrival at the station. Enjoy competitive pay and a comprehensive benefits package including free travel across networks, annual leave, and a pension scheme.

Benefits

32 days annual leave

Final salary pension scheme

Free travel across network

75% discount for dependents

Qualifications

• Experience in leading teams within a customer service industry.
• Proven ability to lead and motivate.
• High level of numerical ability required.

Responsibilities

• Lead a team of up to 20 staff, ensuring excellent customer service.
• Be visible to customers and anticipate their needs.
• Cover station manager's position when necessary.

Skills

Customer Service

Leadership

Communication

Motivation

Numerical Ability

Job description

Join to apply for the Salespoint Team Leader (ECR) (2945) role at GTR (Govia Thameslink Railway)

1 week ago Be among the first 25 applicants

Join to apply for the Salespoint Team Leader (ECR) (2945) role at GTR (Govia Thameslink Railway)

East Croydon

Contract:

35 hours per week + Rostered Sundays

Roster:

ECR: Earlies & Lates covering between 06:00 and 22:00 approx

Do you enjoy helping people?

As the Team Leader you will be passionate about delivering outstanding customer service each and every time.

Role: Salespoint Team Leader

Location: East Croydon

Contract: Full Time, averaging 35 hours per week + Rostered Sundays

Roster: - ECR: Earlies & Lates covering between 06:00 and 22:00 approx

Are you passionate about delivering outstanding customer service?

Do you enjoy helping people?

As the Team Leader you will be passionate about delivering outstanding customer service each and every time.

You must be comfortable and effective in leading your team, of up to 20 and providing them the support and development they need to enable them to perform their roles effectively. You will have previous experience of leading teams within a customer service based industry.

Our vision is to provide our customers with a welcoming, seamless, well-informed, consistent and relaxed travel experience which will encourage additional and repeat business whilst ensuring our customers consistently talk about our service positively.

Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. You and your team will often be the first point of contact our customers will meet on their journey

There may be occasions where you have to cover the Station Mangers position.

This roles cover 24 hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

Experience / Skills / Requirements

• A demonstrable ability to engage, lead and motivate your team
• A proactive approach coupled with passion and ability to support and develop your team
• Exceptional levels of customer service, each and every time – you will be a role model for others to follow
• Demonstrable experience of managing customers effectively in difficult environments.
• You must be able to demonstrate a high level of numerical ability.
• Experience within a cash handling or accountancy based role
• Due to the shift times, which will vary, you must live in the local area and have available independent transport.
• An effective communicator and must be able to demonstrate this both through your application and or assessments.
• Confidence to make decisions in a customer focused manner and carry out instructions effectively.
  
  

What You'll Get

Living locally, you'll have a short commute. You will also get a good salary, once trained, in addition to our excellent benefits package which includes 32 days annual leave per year and a final salary pension scheme. In addition to this, you'll get free travel across our networks and 75% discount off other train service providers and leisure travel for your spouse/partner and dependents.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Travel Arrangements and Truck Transportation

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