Salesforce Training & Adoption Programme Lead

Experis - ManpowerGroup; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Experis - ManpowerGroup is seeking a Programme Training Manager for a Salesforce transformation programme within financial services. You will design, deliver and coordinate training to ensure colleagues adopt new processes, systems and ways of working with engaging, role-based learning.

You will develop the training strategy, work with SMEs and change teams to define learning needs, create guides, e-learning, workshops and system demonstrations, and track attendance and readiness metrics to

Qualifications

• Proven experience managing training for large-scale Salesforce or CRM implementations.
• Strong knowledge of learning strategy, instructional design and blended delivery methods.
• Experience working within financial services, with an understanding of regulated environments.
• Excellent stakeholder management and communication skills.
• Ability to manage multiple workstreams, vendors and delivery deadlines.
• Experience using learning platforms and analysing adoption, completion and feedback data.
• Strong understanding of change management and user adoption principles.
• Salesforce certifications or experience would be desirable.

Responsibilities

• Develop and deliver the programme-wide training strategy, plan and schedule.
• Work with business SMEs, Salesforce specialists and change teams to define learning needs.
• Create role-based learning materials, including guides, e-learning, workshops and system demonstrations.
• Coordinate training delivery across business units, locations and stakeholder groups.
• Engage business leaders and managers to support adoption and reinforce new behaviours.
• Track attendance, completion, feedback and readiness metrics, reporting progress to programme governance.
• Manage learning risks, dependencies and training-related actions within the wider programme plan.
• Ensure training content reflects financial-services processes, controls, data requirements and regulatory expectations.
• Establish a network of trainers, super-users and change champions to provide ongoing support.
• Support the transition from programme delivery to business-owned learning and continuous improvement.

Skills

Salesforce training

Learning strategy

Stakeholder management

Change management

Instructional design

Blended delivery

Adoption analytics

Tools

Learning platforms

Job description

Experis - ManpowerGroup is seeking a Programme Training Manager for a Salesforce transformation programme within financial services. You will design, deliver and coordinate training to ensure colleagues adopt new processes, systems and ways of working with engaging, role-based learning.

You will develop the training strategy, work with SMEs and change teams to define learning needs, create guides, e-learning, workshops and system demonstrations, and track attendance and readiness metrics to