Salesforce Trainer and Administrator London South Bank University

sfapps.info; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Salesforce Trainer and Administrator to enhance the utilization of Salesforce across its departments. This role combines technical expertise with strong communication skills, allowing you to train users and manage system configurations effectively. You will have the chance to work closely with various stakeholders, ensuring that the platform meets their needs while facilitating smooth transitions and ongoing improvements. With a commitment to professional development and flexible working arrangements, this position offers a unique opportunity to make a significant impact within the organization.

Benefits

Competitive holiday entitlement starting at 26.5 days

Opportunities for professional development

Flexible working arrangements

Qualifications

• Significant experience in Salesforce administration and user management.
• Strong communication skills for training non-technical users.

Responsibilities

• Administer and configure Salesforce to enhance user experience.
• Provide training and support for users at all levels.

Skills

Salesforce Administration

User Management

Training Skills

Communication Skills

Problem Solving

Education

Salesforce Administrator Certification

Tools

Salesforce

Boomi

Azure

Job description

About the Company

London South Bank University (LSBU) is dedicated to transforming lives through accessible education and hands-on learning. Located in the heart of London, LSBU offers over 140 undergraduate and postgraduate programmes across key sectors such as business, engineering, health, and law. With a focus on real-world experience, professional development, and vocational training, LSBU empowers students from all backgrounds to unlock their potential and make a meaningful impact in their careers and communities. Founded in 1892, LSBU’s commitment to diversity and local engagement remains at the core of its mission to provide life-changing educational opportunities.

About the Role

London South Bank University (LSBU) is seeking to fill the role of Salesforce Trainer and Administrator within the IT Services Department. This position presents an exciting opportunity to significantly influence how Salesforce is utilized across the university. The successful candidate will support various departments in maximizing the potential of the Salesforce platform, combining technical expertise with a focus on communication and user engagement. This role provides ample opportunities for personal and professional development, from hands-on admin duties to delivering training and collaborating with stakeholders.

Key Responsibilities:

1. Administer and configure Salesforce across departments to enhance functionality and user experience.
2. Provide training and support for users at all levels, ensuring they gain full value from the platform.
3. Manage core administrative tasks such as user access, permissions, data security, and system configurations.
4. Build and maintain relationships with both technical and non-technical stakeholders.
5. Support change management efforts, facilitating smooth transitions and ongoing improvements.
6. Communicate technical details clearly to users with varying levels of technical expertise.

Requirements

1. Significant experience administering Salesforce, including user management and system configuration.
2. Proven ability to conduct training and provide effective support to a wide range of users.
3. Strong communication skills to explain technical concepts to non-technical audiences.
4. Confidence in managing administrative tasks and resolving system issues.
5. A collaborative and solutions-driven approach when working with various teams and stakeholders.

Desirable Skills and Qualifications:

1. Salesforce Administrator certification or equivalent is highly preferred.
2. Experience with Boomi, Azure, or similar integration/cloud technologies is a plus.

Benefits:

1. Competitive holiday entitlement starting at 26.5 days per annum.
2. Opportunities for professional development.
3. Flexible working arrangements.