salesforce test analyst

JR United Kingdom; Kingston upon Hull; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the UK is seeking a skilled Quality Assurance Consultant to ensure the quality of Salesforce Service Cloud solutions. The ideal candidate will have extensive experience in software quality assurance, particularly with Salesforce implementations, and a strong analytical mindset. Responsibilities include developing test plans, performing various testing activities, and improving QA processes within an Agile environment.

Qualifications

• 5+ years of hands-on experience in QA or software testing.
• Extensive experience with Salesforce Service Cloud implementations.
• Solid understanding of software testing methodologies.

Responsibilities

• Develop and execute test plans for Salesforce Service Cloud.
• Perform functional, regression, and user acceptance testing.
• Document and track software defects using Jira.

Skills

Attention to detail

Analytical skills

Problem-solving

Communication skills

Agile methodologies

Education

Salesforce Certified Service Cloud Consultant

Tools

Jira

Selenium

Provar

Job description

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salesforce test analyst, kingston upon hull, east yorkshire

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Client:

mthree

Location:

kingston upon hull, east yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

Role overview:

We are seeking a highly skilled and experienced Quality Assurance Consultant to join our team on a permanent basis. The successful candidate will be primarily responsible for ensuring the quality of Salesforce Service Cloud solutions throughout the development lifecycle. This role demands a strong background in software quality assurance, meticulous attention to detail, and a proactive approach to identifying and mitigating potential issues. The QA Consultant will work closely with developers, architects, and project managers.

Key responsibilities:

• Develop and execute comprehensive test plans and test cases for Salesforce Service Cloud implementations, based on provided designs and user stories.
• Perform various testing activities, including functional testing, regression testing, integration testing, system testing, and user acceptance testing.
• Identify, document, and track software defects using Jira, ensuring clear communication with the development team.
• Analyze test results and provide detailed reports to project stakeholders, highlighting areas of risk and potential improvements.
• Collaborate with developers to ensure that solutions meet quality standards and business requirements.
• Participate in requirements gathering and design reviews to provide input on testability and quality considerations.
• Contribute to the development and improvement of QA processes and best practices.
• Work within an Agile development environment, participating in sprint planning, daily stand-ups, and retrospectives.
• Ensure adherence to project timelines and deliverable deadlines.
• Create and maintain test documentation, including test plans, test cases, and test summary reports.

Key Skills & Experience:

• 5+ years of hands-on experience as a Quality Assurance Consultant or Software Tester.
• Extensive experience with Salesforce Service Cloud implementations.
• Strong understanding of software testing methodologies and best practices.
• Proficiency in designing and executing test plans and test cases.
• Experience with Jira for defect tracking and test management.
• Solid understanding of Agile development methodologies (e.g., Scrum, Kanban).
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Strong written and verbal communication skills, with the ability to communicate technical issues clearly and concisely.
• Ability to work independently and as part of a team.
• Salesforce certifications (e.g., Salesforce Certified Service Cloud Consultant) are highly desirable.
• Experience with Accessibility requirements and testing
• Experience with test automation tools (e.g., Selenium, Provar).
• Experience with Accessibility requirements and testing
• Experience with Salesforce Lightning Web Components (LWC).
• Knowledge of Salesforce integrations using REST and SOAP APIs.