Salesforce Technical Lead (Security Cleared)

NTT America, Inc.; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading technology firm is seeking a Technical Lead in Salesforce Development. The role requires over 6 years of experience, including expertise in Salesforce Service Cloud and Apex development. You will lead a remote team, produce documentation, and represent the team during client interactions. Occasional visits to the central London client site are necessary. The company offers a supportive work environment with a focus on diversity and continuous learning.

Benefits

Flexible work options

Continuous growth and development opportunities

Health and wellness benefits

Qualifications

• 6+ years of Salesforce Development Experience.
• Experience with Salesforce Service Cloud is essential.
• Proven ability to work independently and lead a team.

Responsibilities

• Produce Technical Designs and documentation.
• Lead Development Team and represent them on client calls.
• Implement complex Salesforce Flows.

Skills

Salesforce Development

Technical Design

Salesforce Service Cloud

Git

Agile Delivery

Tools

Salesforce Apex

Salesforce LWC

Jira

Salesforce SFDX

Visual Studio Code

Job description

The team you'll be working with:

You'll be working with NTT Data UK&I Salesforce Practice under the Delivery and Governance Sub practice, and joining the Development team for Public Sector / Service Cloud clients!

What you'll be doing:

Core skills:

• 6+ years of relevant Salesforce Development Experience
• Produce Technical Designs and documentations
• Salesforce Service Cloud and Experience Cloud hands-on configuration and administration (including lightning page layouts, email/routing, custom object definition, list views, dynamic forms)
• Expertise on Out-of-the-box capabilities of Service Cloud including Entitlements / SLA Management
• Implementation of complex Salesforce Flows
• Knowledge of Salesforce Apex and LWC development
• Git software version control
• Familiar with Salesforce SFDX / Visual Studio Code
• Comfortable with agile delivery with Jira task management
• Experience with DevOps Deployment – CI / CD Pipeline

Ideal / Desired Skills:

• Salesforce Industry Cloud experience
• Salesforce SOQL query language and general object model / reporting awareness
• Advanced Salesforce Apex development experience (including defining invocable Flow actions and batch Apex)
• DevOps pipeline implementation and troubleshooting
• Salesforce email configuration, including DNS / DKIM / SPF
• AI prompt building experience

What experience you'll bring:

• A proactive, self-starter Technical Lead able to work independently in a team.
• Lead Development Team
• Produce designs when required
• Represent Team on Client calls and conduct client presentations
• Willing and able to attend the customer's site in central London if required (though predominantly working remotely)
• Experience of Salesforce Service Cloud - must

Who we are:

We’re a business with a global reach that empowers local teams, undertaking exciting work that is genuinely changing the world. Our portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues and clients on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are proud to have various Inclusion Networks such as the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network, and the Parent Network.

For more information on Diversity, Equity, and Inclusion, please click here: Creating Inclusion Together at NTT DATA UK

What we'll offer you:

We offer tailored benefits supporting your physical, emotional, and financial wellbeing. Our Learning and Development team ensures continuous growth and development opportunities. We also provide flexible work options.

More about NTT DATA UK & Ireland: https://uk.nttdata.com/

We are an equal opportunities employer committed to promoting equity and diversity. We are a Disability Confident Committed Employer, guaranteeing an interview to applicants who declare a disability and meet the role's minimum requirements. Please inform us during the application if you need reasonable adjustments. Join us in building a diverse and empowered team.

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