Salesforce System Administrator (12 month Fixed-Term Contract)

Parkinsons; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Parkinson's UK is seeking a System Administrator to manage our Salesforce NPC environment and support the FinDock integration within a growing portfolio. You will work across the organisation with stakeholders to deliver a consistent and scalable Salesforce solution.

This 12-month fixed-term contract forms part of our Technology and Digital Team, contributing to our digital transformation and helping improve lives affected by Parkinson's.

Qualifications

• ADM-211 Salesforce Administrator certification is required.
• Experience administering Service Cloud, NPC, NPSP and Experience Cloud.
• Experience with FinDock integration is essential.
• Exposure to formal release management processes.
• Oversight of data management and integrations.

Responsibilities

• Administer Salesforce suite including user/org maintenance, dashboards/reports, and automation.
• Support FinDock data accuracy and integration with Salesforce.
• Manage NPC org, audits and release cycles with stakeholders.
• Guide evaluation, scoping, configuration, testing and release management.
• Oversee data management, case management, knowledge base and user accounts.
• Support users with Trailhead and Trailmixes.

Skills

Salesforce Administration

ADM-211 certification

Service Cloud

NPC/NPSP

Data management

Tools

FinDock

ADX-211E

Job description

You’ll be the System Administrator for our new NPC environment and will work on clearing the pots-implementation backlog, working with teams across the organisation to maximise the potential of our growing Salesforce portfolio. Working closely with the stakeholders, you’ll deliver the development of our Salesforce products ensuring a consistent and holistic approach that compliments our tech-infrastructure ecosystem.

As part of the Technology and Digital Team, you’ll have an active role in supporting the delivery of our digital transformation. By contributing to Parkinson’s UK’s strategy to become Fit for the Future; you will help to improve the lives of people affected by Parkinson’s.

Please note this role is a 12-month fixed term contract.

What you'll do

• Bringing best practice to everything you do, you’ll provide the administrative functions across our Salesforce suite including: user maintenance, org maintenance, dashboards and reports, basic system architecture, object management, flows and other configurations, advanced platform automation.

• Provide administrative support and maintenance for the FinDock application, including ensuring data accuracy, proper record management and seamless financial integration with the wider Salesforce environment.

• Manage our Salesforce NPC org, running the audits and release cycles. Working collaboratively with stakeholders to define and document development requirements, and prioritise the backlog.

• Continuously improving our products you’ll provide guidance and support with evaluation, scoping, configuration, testing and release management.

• Maintain the functional areas of data management (including oversight of integrations), case management, knowledge base and user accounts.

• Support our Salesforce users to develop their skillsets, with their use of Trailhead and creating Trailmixes as appropriate.

What you'll bring

• Experience of working with formal release management processes.

• Salesforce Administrator ADM-211 certification (essential) and ADX-211E preferable.

• Experience of administering Service Cloud, NPC, NPSP and Experience Cloud is essential.

• Exposure to Data 360 Identity Resolution/ segmentation/hyper personalisation and activation

• Experience of working with FinDock is essential

Applications close on Sunday 18 October.