Salesforce Support Specialist-SLA-Driven Admin & Training

House Recruiting; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

A recruitment agency in the United Kingdom seeks a Salesforce Certified Administrator to support and maintain clients' Salesforce CRM environments. This role focuses on managing the Salesforce ticket queue, troubleshooting issues, and ensuring high-quality user support. Strong communication skills and Salesforce experience are essential. Successful candidates will deliver training to users and uphold data quality standards effectively, contributing to overall system performance and user satisfaction.

Qualifications

• Proven experience supporting Salesforce users in a ticket-based environment.
• Comfortable managing high-volume support queues in SLA-driven settings.
• Strong communication and customer-focused approach.

Responsibilities

• Manage the Salesforce ticket queue and ensure SLAs are met.
• Troubleshoot and resolve Salesforce issues efficiently.
• Provide end-user training sessions to improve system capability.

Skills

Salesforce administration

Communication skills

Customer-focused approach

Organizational skills

Agile methodologies

Education

Salesforce Certified Administrator

Tools

Salesforce Flows

SQL

SOQL

MuleSoft

Apex

Job description

A recruitment agency in the United Kingdom seeks a Salesforce Certified Administrator to support and maintain clients' Salesforce CRM environments. This role focuses on managing the Salesforce ticket queue, troubleshooting issues, and ensuring high-quality user support. Strong communication skills and Salesforce experience are essential. Successful candidates will deliver training to users and uphold data quality standards effectively, contributing to overall system performance and user satisfaction.