Salesforce Support Engineer

Buscojobs; Greater London; Hybrid; GBP 60,000 - 100,000; Full time

Job description

Our Federal Government client is seeking an experienced Salesforce Support Engineer. This is a 12 month contract with another 12 month extension option. This role is open for multiple locations such as ACT, NSW, NT, QLD, SA, TAS, VIC, WA.

• 12 month contract with another 12 month extension option.
• Open for multiple locations such as ACT, NSW, NT, QLD, SA, TAS, VIC, WA.
• Open for Australian citizens with the ability to obtain a Baseline clearance.
• Hybrid role (3 days in office and 2 days WFH).
• Paxus pays weekly.

To be successful in this role you must :

• Maintain and configure Service Cloud, Health Cloud and Digital Experience applications.
• Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools.
• Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures.
• Perform ongoing system administration including maintaining users, monitoring application metrics, managing Salesforce configurations and data integrity.
• Deployment of changes via existing DevOps framework.
• Perform interrogation of various log sources to investigate issues.
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments / users.
• Develop and maintain documentation on processes and configuration.
• Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.).
• Work within an Agile delivery methodology.
• Troubleshooting API and integration issues with different applications e.g. MuleSoft.
• Development of meaningful event monitoring and alerting.
• Knowledge transfer and training within the team.

To be considered for this role you must :

• At least 5 years' experience within Salesforce eco-system.
• Experience / Exposure with Salesforce Industries including OmniStudio.
• Exposure to OOPs and Apex (Triggers, Controller, Classes) for debugging and managing minor enhancements.
• Hands-on experience with version control, branching and metadata deployments.
• Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder.
• Demonstrable experience providing technical support for Experience Cloud.
• Platform Developer 1 Certification or Vlocity Certification will be a standout.

When inquiring about the role, please quote the job number #269282.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Irina Alrogi on [phone] or email : [emailprotected] and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.