Salesforce Specialist

JR United Kingdom; Watford; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading healthcare company is seeking a Salesforce Specialist to optimise their CRM system and support global teams. This role involves managing Salesforce, ensuring data integrity, and driving adoption across the business. Join a collaborative organisation focused on improving lives through innovative solutions.

Benefits

Flexible/hybrid working options

Performance-related bonus

Pension scheme

Qualifications

• Experience in Salesforce configuration, customisation, and implementation.
• Knowledge of CRM data governance and best practice.
• Strong communication skills - verbal and written.

Responsibilities

• Take ownership of Salesforce CRM system following integration.
• Support management, development, and optimisation of the Salesforce platform.
• Monitor system performance and troubleshoot issues.

Skills

Salesforce configuration

Problem-solving

Communication skills

Collaboration

CRM user support

Job description

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Salesforce Specialist - Healthcare / Medical / Life Sciences

• Brand-new role owning Salesforce system optimisation
  * Support global teams with customer-first CRM strategy
  * Make a tangible impact in a purpose-driven business

Brief overview of role for Salesforce Specialist:

This is a newly created role to start as soon as possible. Working cross-functionally across Sales, Marketing, and Customer teams, you'll take ownership of our Salesforce CRM system following a recent integration, ensuring it delivers maximum value, efficiency, and insight across the business.

• Support the management, development and optimisation of the Salesforce platform
  * Stay current on Salesforce releases, features, and best practices
  * Work with internal teams to resolve platform pain points and drive adoption
  * Develop automation, workflows, validation rules and processes
  * Deliver platform training and documentation to improve usage
  * Monitor system performance and troubleshoot issues
  * Maintain data integrity with deduplication and cleansing
  * Support marketing team on an ad-hoc basis

About the company looking for Salesforce Specialist:

A highly respected and award-winning healthcare company whose customers are improving lives every day. This is a collaborative, people-first organisation with a clear mission and values, now investing in the tools and talent to futureproof its commercial infrastructure. You'll be joining at an exciting time of growth and innovation.

Job Requirements for Salesforce Specialist:

You'll bring a strong foundation in Salesforce, a problem-solving mindset, and a passion for using tech to support people and patients.

• Experience in Salesforce configuration, customisation, and implementation (Essential)
  * Knowledge of CRM data governance and best practice
  * Strong communication skills - verbal and written
  * Able to translate complex technical challenges into clear, practical solutions
  * Collaborative and proactive approach
  * CRM user support and training experience desirable

The Benefits for Salesforce Specialist:

• £35 to £45,000 (dependent on experience)
  * Flexible/hybrid working options
  * Performance-related bonus
  * Pension scheme