Salesforce Solution Architect

NTT America, Inc.; Greater London; Hybrid; GBP 95,000 - 140,000; Full time

Benefits offered by this job

Tailored benefits

Learning & Development

Flexible work options

Job summary

NTT America, Inc. is seeking a Salesforce Solution Architect to join our London-based Salesforce Architecture and Innovation team, focusing on Public Sector clients. You will advise on security, performance, governance, and development processes, working with executive stakeholders and enterprise architects.

You must hold or be able to obtain Full UK Security Clearance (SC). The role requires leading architecture alignment, collaborating with project managers, and mentoring diverse teams across

Qualifications

• 15+ years in consulting/architecture with public sector transformations.
• Familiar with GDPR/FOIA and procurement processes.
• Experience in Salesforce platform implementations; Salesforce development experience is a plus.
• Strong presentation, communication, and facilitation skills.
• Ability to lead design sessions and present options to clients.

Responsibilities

• Serve as trusted advisor to stakeholders in Public Sector clients.
• Ensure scalable, best-practice Salesforce solutions.
• Translate business/technical requirements into well-architected solutions.
• Identify and mitigate design risks.
• Lead architecture alignment across multiple architects and teams.
• Support Pre-Sales with proposals and roadmaps.

Skills

Salesforce architecture

Executive stakeholder engagement

Security governance

Public sector domain knowledge

Solution design

Leadership

Architecture governance

Project coordination

Communication skills

Education

Public Sector Solutions Accredited Professional

Service Cloud Consultant certification

Tools

Salesforce Service Cloud

Salesforce Experience Cloud

Salesforce Public Sector Cloud

MuleSoft

OmniStudio

Agentforce

Data Cloud

AWS

Job description

The team you'll be working with:

As part of our continuous growth, we are seeking a Salesforce Solution Architect to join our Salesforce Architecture and Innovation team in London, focusing on clients in the Public Sector Domain.

The Salesforce Solution Architect acts as a strategic advisor and expert on Salesforce products and platforms for key Public Sector clients. This role engages with executive-level stakeholders and collaborates with enterprise architects and business users, providing best practices in areas such as security, performance, development processes, and governance.

Note you must either have Full UK Security Clearance (SC) or be able to attain it to be eligible for this role.

What you’ll be doing:

• Serve as a trusted advisor to key stakeholders within our Public Sector clients.
• Ensure scalable, best-practice solutions that meet or exceed customer expectations.
• Evaluate and translate business and technical requirements into well-architected solutions that effectively leverage Salesforce products.
• Identify and mitigate solution and business design risks.
• Build and maintain strong relationships with key stakeholders and team members.
• Lead overall architecture alignment and coordinate efforts across multiple architects.
• Collaborate with project and engagement managers to support planning and execution in partnership with the client.
• Oversee project vision, direction, and the review of key deliverables.
• Drive early solution evaluations, manage issues proactively, and engage with executive teams, engineering, and product management.
• Direct and mentor diverse teams in both technical and non-technical aspects, including communication strategies and executive influence.
• Contribute to internal growth through initiatives, knowledge-sharing, and the development of strategic assets.
• Support the Pre-Sales team in developing proposals, including target and transition architectures, security and compliance considerations, integration strategies, data migration plans, and implementation roadmaps.

What experience you’ll bring:

• 15+ years of experience in consulting and architecture roles, with demonstrated leadership in driving digital transformations within the Public Sector. Deep understanding of public sector domains: central/local government, healthcare, education, defence, etc.
• Familiarity with public sector regulations, compliance (e.g., GDPR, FOIA), and procurement processes.
• Knowledge of common public sector challenges: legacy systems, citizen engagement, case management, grants, licensing.
• Proficiency in key Salesforce architecture areas, particularly Service Cloud, Experience Cloud, and Public Sector Cloud.
• Public Sector Solutions Accredited Professional and Service Cloud Consultant certifications are mandatory.
• Strong grasp of Data Cloud , MuleSoft , OmniStudio , and Agentforce for automation and integration.
• Experience with integration technologies, master data management, and familiarity with other cloud platforms (e.g., AWS).
• Ability to analyse, design, and optimize business processes through technology and integration.
• Demonstrated experience guiding customers and project teams in adopting emerging technologies for business use cases.
• Extensive experience with end-to-end Salesforce platform implementations, with direct Salesforce development experience being a plus.
• Proven ability to define system designs, identify current state gaps, and propose end-state solutions.
• Strong presentation, communication, and facilitation skills; ability to rapidly learn new technologies.
• Knowledge of Salesforce AppExchange products and implementation experience preferred.
• Ability to design secure solutions, particularly within high-profile public sector environments, and handle security requirements effectively.
• Competence in leading design sessions and presenting design options to clients.
• Extensive experience with Agile, Scrum, and Waterfall methodologies.
• Clearance: Security Clearance will be required for this role. Candidates to confirm if they have / are willing to be cleared. Please also provide confirmation of current or previous SC clearance.

Who we are:

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, andcontinuous learning for all our people. This approach fosters collaboration, well-being,growth, and agility, leading to a more diverse, innovative, and competitiveorganisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a Disability Confident Committed Employer - we want to see every candidate performing at their best throughout the job application and interview process, if you require any reasonable adjustments during the recruitment process, please let us know and we look forward to hearing from you.

What we’ll offer you:

• We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing.
• Our Learning and Development team ensure that there are continuous growth and development opportunities for our people.
• We also offer the opportunity to have flexible work options.