Salesforce Service Cloud Lead - Strategy & Transformation
Accenture UK & Ireland
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Benefits offered by this job
Job summary
Accenture Song is seeking a Salesforce Service Cloud Lead to drive customer service transformation for a global client portfolio. The role focuses on leading end‑to‑end Service Cloud programmes, shaping go‑to‑market offerings, and delivering omnichannel service modernization with AI adoption.
You will engage CIOs and senior leaders, defining architectures and roadmaps while mentoring teams onsite across the UK.
Qualifications
- Extensive experience leading end-to-end Salesforce Service Cloud transformation programmes and customer service modernisation initiatives.
- Proven ability to engage and influence CIO‑level stakeholders on service technology and transformation.
- Architect enterprise‑scale Salesforce Service solutions balancing scalability and security.
Responsibilities
- Lead large‑scale Service Cloud transformation programmes from vision to delivery.
- Define Service Cloud target architectures and transformation roadmaps.
- Own pre‑sales activities including opportunity shaping and proposal development.
- Coach and mentor Service Cloud consultants and delivery teams.
- Help clients adopt AI-enabled service capabilities and omnichannel engagement.
Skills
Tools
Job description
Accenture Song is seeking a Salesforce Service Cloud Lead to drive customer service transformation for a global client portfolio. The role focuses on leading end‑to‑end Service Cloud programmes, shaping go‑to‑market offerings, and delivering omnichannel service modernization with AI adoption.
You will engage CIOs and senior leaders, defining architectures and roadmaps while mentoring teams onsite across the UK.
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