Salesforce Service Cloud Administrator

JR United Kingdom; York; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A prominent client is seeking a Salesforce Administrator with expertise in Service Cloud. This role offers a hybrid work environment, combining the benefits of remote flexibility with the collaborative advantages of office work. The successful candidate will have the opportunity to enhance service processes, support stakeholder collaboration, and drive business success.

Benefits

Dynamic and supportive work environment

Hybrid working setup

Qualifications

• Proven background with Salesforce Service Cloud.
• Self-sufficient and able to take initiative.

Responsibilities

• Administer and optimise Salesforce Service Cloud for customer service.
• Configure workflows and automation tools.
• Provide training to users on system utilisation.

Skills

Salesforce Service Cloud

Problem-solving

Communication

Education

Salesforce Administrator Certification

Service Cloud Consultant Certification

Job description

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Client:

Resource On Demand Limited

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

We are recruiting on behalf of our client, who are currently rolling out Salesforce across their organisation. They are seeking a talented Salesforce Administrator with strong expertise in Service Cloud. This hybrid role offering some flexibility to work from home and from their office (South West England), providing the perfect balance for productivity and collaboration.

Why Join Them?

• Work in a dynamic and supportive environment that values innovation and initiative.
• Hybrid working setup for better work-life balance.
• Opportunity to make a real impact by optimising Service Cloud processes and driving business success.

If you’re ready to make a move, apply now! Don’t miss your chance to join a forward-thinking team where your skills will be valued and rewarded.

Key Responsibilities:

• Administer and optimise Salesforce Service Cloud to support customer service operations.
• Configure workflows, validation rules, automation tools, and custom objects to meet business needs.
• Proactively identify system improvements and implement solutions independently.
• Collaborate with stakeholders to gather requirements and deliver tailored configurations.
• Monitor data quality, ensure system accuracy, and manage integrations with third-party tools.
• Provide training and support to users for effective platform utilisation.

What We’re Looking For:

• A self-sufficient individual who can take initiative, solve problems creatively, and think critically under pressure.
• Ability to adapt to challenges and deliver solutions independently while maintaining high standards of accuracy.
• Excellent communication skills to liaise with teams and stakeholders effectively.
• Highly knowledgeable with a proven background working with Salesforce Service Cloud.
• Certified Salesforce Administrator is essential; Service Cloud Consultant certification is a plus.