Salesforce Release Manager

Ofgem ECO Reporting Working Group; London; Hybrid; GBP 47,000 - 63,000; Full time

Job summary

Ofgem is seeking a Salesforce Release Manager to lead digital transformation. This pivotal role involves overseeing Salesforce deployments to enhance regulatory efficiency in the energy sector. The candidate will work closely with cross-functional teams, utilizing strong project management and technical skills to ensure successful system updates and compliance with regulations. Join Ofgem in revolutionizing energy regulation through innovative technology and practices.

Benefits

30 days annual leave after 2 years

Civil Service pension

Hybrid working

Flexible working hours

Qualifications

• Strong understanding of Salesforce architecture including objects, workflows, and validation rules.
• Experience with Salesforce deployment tools like Azure DevOps and Git.
• Excellent project management skills and ability to manage multiple releases.

Responsibilities

• Organise project and sprint planning, ensuring timely and successful releases.
• Execute Salesforce releases and coordinate with QA teams for testing.
• Manage change requests, ensuring all changes are documented and approved.

Skills

Salesforce architecture

Release management

CI/CD pipelines

Agile methodologies

Problem-solving

Communication

Tools

Azure DevOps

Salesforce DX

Github

Job description

1 month ago Be among the first 25 applicants

This range is provided by Ofgem. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$47,895.00/yr - $62,699.00/yr

Direct message the job poster from Ofgem

Drive the digital transformation of energy regulation! At Ofgem, we’re leading the charge to digitalise the energy sector, ensuring that consumers reap the benefits of cutting-edge technology and smarter regulation. We’re looking for a Salesforce Release Manager to join us and take ownership of seamless, efficient Salesforce deployments, ensuring our digital systems are aligned with business objectives and deliver real impact.

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers – especially vulnerable people.

We’re offering a permanent role in a fast-moving and high-profile area, providing the opportunity to work at the heart of Ofgem’s Strategic Change Programmes. This is an exciting opportunity to take a leadership role in a complex and evolving digital landscape, working with expert teams across data, digitalisation, and technology. You’ll be a key player in our digital transformation journey, managing Salesforce releases that underpin our ability to regulate effectively in a changing energy market.

As our Salesforce Release Manager, you’ll oversee the planning, co-ordination, and execution of Salesforce deployments, ensuring smooth and secure system updates that meet compliance standards. You’ll engage with senior stakeholders, manage risks at a programme level, and work closely with developers, administrators, and product teams to deliver high-quality releases on time and with minimal disruption.

We’re looking for someone with a strong understanding of Salesforce architecture, experience in release management, and knowledge of CI/CD pipelines and automation tools. You should be comfortable working in an agile and fast-paced environment, co-ordinating multiple projects, managing risks, and ensuring technical excellence. Your ability to communicate complex technical concepts to non-technical stakeholders will be key to your success in this role.

At Ofgem, you’ll be part of a collaborative and forward-thinking workplace, where your expertise will help drive meaningful digital transformation. We offer hybrid working, a commitment to work-life balance, and the opportunity to work at the forefront of technology and regulatory change in the energy sector.

We have a critical purpose to revolutionise how energy regulation is powered by technology. Your work will be instrumental in ensuring that Ofgem is a smart regulator, fit for a future energy market that is increasingly digital, data-driven, and consumer-focused.

Key Responsibilities

Release Planning and Coordination:

• Organise project and sprint planning, chair and manage session to ensure arrival at committed project and sprint scope
• Collaborate with all members of CoE, CRM Tech Lead, CRM Product Owner, Salesforce developers, administrators, and other stakeholders to ensure timely and successful releases.
• Document and communicate committed sprint implementation and Salesforce release calendar

Release Execution:

• Execute Salesforce releases, including metadata and data migrations, code deployments, and configuration changes.
• Coordinate with QA teams to ensure thorough testing and validation of Salesforce changes.
• Monitor and troubleshoot release-related issues, ensuring quick resolution.

Change Management:

• Manage change requests and ensure that all changes are properly documented and approved before deployment.
• Implement change control processes to ensure the stability and integrity of the Salesforce environment.

Testing

• Ensure regression testing is conducted in a sandbox before releasing the product.

Documentation

• Manage documentation related to changes made with each product release.

Post-deployment

• Support post-deployment activities, including knowledge transfer, process documentation, and application bug fixes.

Compliance

• Ensure that Salesforce releases comply with all relevant regulations, including data security, regulatory standards, and audit trails.

Key Outputs and Deliverables

• Create and Maintain deployment plans on Confluence
• Perform new releases and change requests
• Ensure all deployment / release documentation is kept updated and visible, reviewed and approved as required
• Support and manage Salesforce quarterly releases

Role Criteria

• Strong understanding of Salesforce architecture, including Salesforce objects, workflows, validation rules, and Apex code. (LEAD)
• Experience with Salesforce deployment tools (e.g., Azure DevOps (Preferred), Azure Pipelines (Preferred), Azure Repos (Preferred), SonarQube, Azure Test Plans (Preferred), Gearset, Salesforce DX, Change Sets, ANT Migration Tool). (LEAD)
• Knowledge of CI/CD pipelines and automation tools for Salesforce. (LEAD)
• Experience setting up development orgs and data seeding (OwnBackup)
• Experience with Branching Strategy tools (e.g., Github, Bitbucket)
• Excellent project management skills, with the ability to manage multiple releases simultaneously.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Detail-oriented with strong organizational skills.
• Problem-solving and critical-thinking abilities.
• Familiarity with Agile methodologies and ITIL or other IT service management frameworks is a plus.
• SCRUM experience / certification

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Changing and Improving
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• Please refer to the Candidate Pack and Role Profile attached for full details.

Alongside your salary, OFGEM contributes 28.9% towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; Hybrid working, flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities.

The Civil Service values honesty and integrity and expect all candidates to abide by these principles. Ofgem take any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process.

Feedback will only be provided if you attend an interview or assessment.

Further information about the role and application process can be found via Civil Service Jobs. Click apply to be redirected.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Utilities and Government Administration

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