Salesforce Quality Assurance Lead

JR United Kingdom; Norwich; On-site; GBP 55,000 - 80,000; Full time

Job summary

A leading company is seeking a Salesforce Quality Assurance Lead in Norwich. This permanent role involves leading QA efforts for Salesforce implementations, managing a QA team, and ensuring project quality throughout the development lifecycle. Candidates should have in-depth experience with Salesforce and a strong QA background.

Qualifications

• 7+ years in QA with 3+ in a lead role required.
• Extensive experience in Salesforce Service Cloud needed.
• Proven test automation experience with tools like Selenium.

Responsibilities

• Lead QA efforts for Salesforce Service Cloud solutions.
• Develop and execute test plans for implementations.
• Manage QA team and ensure adherence to quality standards.

Skills

Attention to Detail

Analytical Skills

Problem Solving

Team Leadership

Salesforce Service Cloud

Education

Salesforce Certifications

Bachelor's Degree in Computer Science or Related Field

Tools

Jira

Selenium

Provar

Zephyr

Job description

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Salesforce Quality Assurance Lead, Norwich

Client: mthree

Location:

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 26.06.2025

Expiry Date: 10.08.2025

Job Description:

Role overview:

We are seeking a highly skilled and experienced Quality Assurance Lead to join our growing team on a permanent basis. The successful candidate will be responsible for leading the quality assurance efforts for Salesforce Service Cloud solutions throughout the development lifecycle. This role demands a strong background in software quality assurance, meticulous attention to detail, and a proactive approach to identifying and mitigating potential issues. The QA Lead will work closely with developers, architects, and project managers, and will be responsible for managing a team of QA resources, Master Test Plan and Test Strategy, Reporting and Test traceability.

Key responsibilities:

• Develop and execute comprehensive test plans and test strategies for Salesforce Service Cloud implementations, based on provided designs and user stories.
• Lead a team of QA analysts and testers, providing guidance, mentoring, and support.
• Oversee various testing activities, including functional testing, regression testing, integration testing, system testing, and user acceptance testing.
• Identify, document, and track software defects using Jira, ensuring clear communication and timely resolution with the development team.
• Analyze test results and provide detailed reports to project stakeholders, highlighting areas of risk, progress, and potential improvements.
• Collaborate with developers, architects, and project managers to ensure solutions meet quality standards, business requirements, and architectural guidelines.
• Participate in requirements gathering and design reviews to provide input on testability, quality considerations, and resource planning.
• Drive the development and improvement of QA processes, best practices, and testing methodologies.
• Work within an Agile development environment, participating in sprint planning, daily stand-ups, retrospectives, and release planning.
• Ensure adherence to project timelines and deliverable deadlines.
• Create and maintain test documentation, including Master Test Plan, Test Strategy, test cases, test summary reports, and quality metrics.
• Manage and maintain the QA environment and test tooling.

Key Skills & Experience:

• 7+ years of hands-on experience as a Quality Assurance Consultant or Software Tester, with at least 3+ years in a lead role.
• Extensive experience with Salesforce Service Cloud implementations.
• Deep understanding of software testing methodologies, quality assurance principles, and best practices.
• Proven ability to design and execute comprehensive test plans and test strategies.
• Extensive experience with Jira for defect tracking and test management.
• Solid understanding of Agile development methodologies (e.g., Scrum, Kanban).
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Strong written and verbal communication skills, able to communicate technical issues clearly and concisely to both technical and non-technical audiences.
• Ability to work independently and as part of a team, demonstrating leadership and interpersonal skills.
• Salesforce certifications (e.g., Salesforce Certified Service Cloud Consultant) are highly desirable.
• Experience with test automation tools (e.g., Selenium, Provar).
• Experience with tools like Zephyr.
• Proven experience in test automation, including developing and implementing automation frameworks.
• Experience with performance testing tools and methodologies.
• Experience managing and mentoring QA teams.