Salesforce Quality Assurance Lead

JR United Kingdom; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in Milton Keynes seeks a Salesforce Quality Assurance Lead to oversee QA efforts for its Service Cloud solutions. The role requires extensive QA experience, leadership skills, and a proactive approach to software testing within an Agile environment. Candidates should have proven expertise in Salesforce and be capable of driving test strategy and process improvements.

Qualifications

• 7+ years experience in Quality Assurance, with 3+ in a lead role.
• Extensive experience with Salesforce Service Cloud.
• Proven ability to design and execute test plans.

Responsibilities

• Lead QA efforts for Salesforce Service Cloud solutions.
• Manage a team of QA analysts and testers.
• Develop and execute test plans and strategies.

Skills

Quality Assurance

Software Testing

Attention to Detail

Agile Methodologies

Problem Solving

Communication

Education

Salesforce Certified Service Cloud Consultant

Tools

Jira

Selenium

Zephyr

Job description

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Salesforce Quality Assurance Lead, Milton Keynes

Client: mthree

Location: Milton Keynes

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 26.06.2025

Expiry Date: 10.08.2025

Job Description:

Role overview:

We are seeking a highly skilled and experienced Quality Assurance Lead to join our growing team on a permanent basis. The successful candidate will be responsible for leading the quality assurance efforts for Salesforce Service Cloud solutions throughout the development lifecycle. This role demands a strong background in software quality assurance, meticulous attention to detail, and a proactive approach to identifying and mitigating potential issues. The QA Lead will work closely with developers, architects, and project managers, and will be responsible for managing a team of QA resources, Master Test Plan and Test Strategy, Reporting and Test traceability.

Key responsibilities:

• Develop and execute comprehensive test plans and test strategies for Salesforce Service Cloud implementations, based on provided designs and user stories.
• Lead a team of QA analysts and testers, providing guidance, mentoring, and support.
• Oversee various testing activities, including functional testing, regression testing, integration testing, system testing, and user acceptance testing.
• Identify, document, and track software defects using Jira, ensuring clear communication and timely resolution with the development team.
• Analyze test results and provide detailed reports to project stakeholders, highlighting areas of risk, progress, and potential improvements.
• Collaborate with developers, architects, and project managers to ensure that solutions meet quality standards, business requirements, and architectural guidelines.
• Participate in requirements gathering and design reviews to provide input on testability, quality considerations, and resource planning.
• Drive the development and improvement of QA processes, best practices, and testing methodologies.
• Work within an Agile development environment, participating in sprint planning, daily stand-ups, retrospectives, and release planning.
• Ensure adherence to project timelines and deliverable deadlines.
• Create and maintain test documentation, including Master Test Plan and Test strategy, test cases, test summary reports, and quality metrics.
• Manage and maintain the QA environment and test tooling.

Key Skills & Experience:

• 7+ years of hands-on experience as a Quality Assurance Consultant or Software Tester, with at least 3+ years in a lead role.
• Extensive experience with Salesforce Service Cloud implementations.
• Deep understanding of software testing methodologies, quality assurance principles, and best practices.
• Proven ability to design and execute comprehensive test plans and test strategies.
• Extensive experience with Jira for defect tracking and test management.
• Solid understanding of Agile development methodologies (e.g., Scrum, Kanban).
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Strong written and verbal communication skills, with the ability to communicate technical issues clearly and concisely to both technical and non-technical audiences.
• Ability to work independently and as part of a team, with strong leadership and interpersonal skills.
• Salesforce certifications (e.g., Salesforce Certified Service Cloud Consultant) are highly desirable.
• Experience with test automation tools (e.g., Selenium, Provar).
• Experience with tools like Zephyr.
• Proven experience in test automation, including the development and implementation of automation frameworks.
• Experience with performance testing tools and methodologies.
• Experience managing and mentoring QA teams.